Overview
In this role you provide on-site service and support for complex equipment, performing maintenance, repair, testing and calibration with limited supervision. You report issues and manage customer requests, coordinating via Fusion and the service planner. You travel domestically and internationally to customer sites, ensuring compliance with safety regulations. You will work closely with customers to understand needs and drive reliable, high-quality service that supports the company’s mission to keep equipment performing at peak. This is an opportunity for hands-on problem solving and cross-functional collaboration in a customer-facing technical role.
Retribuzione / Benefits Permanent contract
CCNL Metalmeccanico Industria
Annual performance premio
Corporate welfare program
Company canteen
Metasalute supplementary healthcare plan
Responsabilità Service, maintenance, repair, testing and calibration of complex equipment at the customer site




Report service results and issues internally using the work report and Fusion system
Handle service requests via switchboard and associate machines to customers using Fusion, opening tickets
Travel domestically and internationally to customer sites
Requisiti fondamentali Five years industrial technical diploma with mechanical / electrical emphasis
Training courses on handling service over the phone / remotely
2–5 years of experience as travelling technician or with remote technical service
Good knowledge of English (written and spoken)
Driving License B
Attentive and active listening
Patience and clear communication
Strong problem solving with rigorous logic
Troubleshooting and repairing machinery
Reading electrical and mechanical drawings and guidelines
Collaborating with suppliers to resolve issues at customer sites

📌 Field Service Engineer (Castel Bolognese)
🏢 Process Automation Solutions
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