Overview
In this role, you will design and deploy AI-powered voice experiences for production use, working directly with customers and the Voice Product team. You own end-to-end delivery—from discovery to go-live—ensuring high-quality voice performance and smooth escalation to humans. You’ll translate field learnings into reusable patterns, collaborate across product, deployment, and customer teams, and participate in early access programs to validate new capabilities. This role sits at the intersection of AI, data engineering, and customer delivery, shaping scalable voice solutions for enterprise clients.
Responsabilità Design and deploy AI-powered voice experiences in production using Agentforce Voice and Service Cloud Voice
Own end-to-end delivery lifecycle from discovery to go-live
Build and maintain data pipelines and agent performance dashboards
Co-create with customers and partners, turning field learnings into reusable assets




Surface gaps and feedback to the Voice Product team and participate in pilots
Collaborate with Deployment Strategist to translate challenges into deployable solutions
Requisiti fondamentali 3+ years of software engineering or technical delivery experience with at least one production system
Degree in Computer Science or related field
Customer-facing technical delivery experience
Proficiency in Python, JavaScript/TypeScript, Java, or Apex
Hands-on with LLMs and prompt engineering
Strong understanding of data modeling, APIs, and integration patterns
Ability to work with sales teams and customer architects
Willingness to travel ~25%
Ability to ship quality code and evaluate AI outputs rigorously
collaboration
communication
curiosity
Python
JavaScript/TypeScript
Java

📌 FDE Voice (Varese)
🏢 Salesforce
📍 Varese