Overview
In this role you maintain direct contact with customers before and after sales to foster strong relationships and support revenue through CRM. You collaborate with multiple departments to meet service and maintenance sales goals and assist in capturing accurate equipment issue data for reports. You may contribute in pre-sale, post-sale, or both, shaping a positive customer experience and supporting the sales team. This position offers a hands-on chance to impact customer satisfaction and service success in a dynamic environment.
Responsabilità Maintain customer contact via phone, email, chat or social media
Support sales team by managing customer relationships (CRM)
Coordinate with various departments to achieve maintenance services sales goals
Collect and report equipment failure data to management
Contribute to pre-sale and/or post-sale activities as needed
Requisiti fondamentali Bachelor
2-4 years of professional experience
strong communication skills
customer-service experience
CRM experience or familiarity
ability to collaborate cross-functionally
communication
relationship-building
cross-functional collaboration
CRM
reporting/data collection
customer service tools

📌 Rep Cust Svc II (Milano)
🏢 Axcelis
📍 Milano