Overview
As a Forward Deployed Engineer in the FDE SWAT team, you diagnose and resolve critical live deployments, driving stable performance across Agentforce and Salesforce platforms. You own end-to-end issues, collaborate with Product and Engineering, and share learnings to improve future deployments. You work directly with customers and cross-functional teams to translate challenges into practical AI-driven solutions. This role offers hands-on work at scale with enterprise clients and a direct impact on platform quality and customer outcomes. You will join a mission to advance agentic AI within Salesforce’s AI-powered CRM ecosystem.
Retribuzione / Benefits incentive component tailored by grade level
Responsabilità Develop AI agents and experiences that perform real actions for organizations
Design agent intelligence including prompts, reasoning, and tool integration
Own components end-to-end from architecture to production deployment and observability
Build and integrate data pipelines with Salesforce Data 360, Snowflake, Databricks, and customer data platforms
Create and maintain dashboards and KPI reporting to monitor deployment health




Contribute to proofs-of-concept and MVPs and move from sketch to deployable quickly
Co-build with customers and partners, sharing best practices and enablement
Identify recurring issues and provide actionable insights to improve quality and resilience
Collaborate with Deployment Strategist to translate customer challenges into deployable solutions
Requisiti fondamentali 3+ years of software engineering or technical delivery experience with at least one production system
Degree in Computer Science or related field
Prior customer-facing technical delivery experience
Fluency in Python, JavaScript/TypeScript, Java, or Apex
Hands-on experience with LLMs and prompt engineering
Strong data modelling, API design, and integration pattern skills
Ability to communicate with sales teams and customer architects
Proven track record of shipping quality code and evaluating AI outputs
Willingness to travel ~25%
collaborative mindset
strong communication under pressure
curiosity and fast-learning in AI landscapes
AI/LLM stack development
full-stack development
prompt engineering

📌 FDE SWAT (Monza)
🏢 Salesforce
📍 Monza