Position Purpose
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The Aftersales Area Manager is responsible for ensuring the implementation of policies, strategies for parts and services activities.
The role, reporting to the Service Director, ensures the achievement of after-sales goals by implementing an approved national strategic plan acting as Aftersales Area manager for the assigned area (North Italy), acts as key contact between Renault Trucks market company and network regarding customer relations, spare parts & service, and supports the roll out and the implementation of Retail strategic plan.
Key Responsibilities
Spare Parts activities
Supervising of Network animation on spare parts sales
Negotiating sales target with dealers (final decisions at hub level)
Defining Action plans with dealers linked to parts business (incl. incentives & discount)
Implementing marketing/ commercial plans
Defining training needs
Service Activities
Supervision of Network animation related to service (workshop & warehouse) activities
Customer care (e.g.: active reception) ,Service quality
Service efficiency & productivity (using DMS tool, methods, Workshop & Warehouse organization, etc)
Business (marketing action dedicated to W&W;, etc)
Build & animate Service action plans
Negotiate Service target with dealers
Follow up action plans on customer satisfaction and complaints based on KPI
Define training needs
On requests (from warranty contact), consulted on goodwill claims, involved on warranty audits
Support roll out of tools upgrade and new projects
Prepare & secure operational plans (PO, BPR, etc) and action plans with the field force




Qualifications & Experience
University degree or equivalent professional experience.
Experience in automotive and trucks, commercial vehicles and/or technical environments.
Fluent in English, French is a plus.
Key Competencies
Technical Skills
Sales negotiation
Renault Trucks services offer
Spare Parts offer / Warehouse management
Marketing tools and methods (market & price analysis, promotion, sales promotion)
Pilot business actions plans for Spare Parts; Service Quality; customer satisfaction)
Coaching & advise to Spare Parts field force (integration - training –follow-up)
Renault Trucks products
Audit & analysis : activities/organization performance
Provide organizations solutions (Warehouse - workshop)
After sales Processes (Warranty, 24/7, Technical Operations for Safety, etc)
Additional Requirements
Autonomy and Proactivity
Holistic vision
Negotiation & Effective Communication skills
Empathy
Conflicts Management
Customer & Business Focus
Flexibility (willing to travel)
Organization skills
Sense of entrepreneurship
Strong Passion and Motivation
Fluent in English, French is a plus
Leadership
Are we a perfect match?
Are you somebody who strives to get the best out of people and processes? Well, then you are a good match, and we want you to be part of our team We can’t promise you an effortless job,



but we can promise you some skilled colleagues and some truly exciting challenges to work with.
North Italy (field role).
In line with our commitment to pay transparency and internal equity, the salary range for this position is € 45.000 – € 65.000 gross annual salary (RAL). Final compensation will be determined based on the candidate's experience, competencies, and overall fit for the role. The total reward package also includes a company car, in line with company policies, as well as an annual variable bonus opportunity.
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our

📌 After Sales Area Manager (Losine)
🏢 Renault Trucks
📍 Losine