Overview

In this role you will lead the management of manufacturing-related quality issues identified at customer sites, bridging Manufacturing, Engineering, Quality, and Field Services. You will drive containment, root cause analysis, and corrective actions, turning field feedback into durable process improvements. You’ll manage governance with customers and projects, monitor field quality metrics, and push continuous improvement across the product lifecycle. This is a hands-on opportunity to shape quality across manufacturing and field operations in a global energy-tech environment.

Retribuzione / Benefits

- Contemporary work-life balance policies
- Comprehensive private medical care options
- Life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

Responsabilità

- Lead Customer-Site Manufacturing Issue Management and coordinate containment actions to protect project schedules
- Oversee resolution of non-conformances identified during Installation, Commissioning, Start-up, and Operation at customer sites
- Support concession and deviation reviews ensuring contract compliance and risk assessment
- Lead cross-functional investigations for Root Cause Analysis and corrective actions across Manufacturing, Engineering, Quality, Supply Chain, and Field Services
- Establish and maintain a feedback loop between customer sites and manufacturing facilities; deploy lessons learned
- Engage in customer meetings, project reviews,



and quality governance forums as a trusted quality representative
- Develop and report field quality KPIs; analyze trends to identify systemic risks and drive reduction of field escapes
- Provide technical leadership to implement preventive measures and promote quality ownership throughout the lifecycle
- Support Operational Excellence initiatives focusing on First Pass Yield, Right First-Time, defect reduction, and Lean/Six Sigma projects

Requisiti fondamentali

- Bachelor in Engineering
- Significant experience in Manufacturing, Quality Assurance/Control, Field Quality, Operations, or Industrialization
- Proven field experience supporting Installation, Commissioning, Start-up, or Service activities of industrial equipment
- Strong understanding of manufacturing processes, quality systems, and product lifecycle management
- Experience leading Root Cause Analysis and corrective action programs in complex industrial settings
- Knowledge of Quality Management Systems (ISO 9001 or equivalent)
- Ability to coordinate multiple projects and global cross-functional teams
- Demonstrated project management and stakeholder management skills
- Fluent English and Italian
- Technical knowledge of Energy, Oil & Gas, Turbomachinery, Compressors, Gas Turbines or similar industrial products

- Analytical thinking
- Clear communication
- Problem-solving
- Quality Management Systems (ISO 9001)
- Root Cause Analysis and corrective actions
- Lean, Six Sigma and structured problem-solving methodologies

📌 Quality Assurance Manufacturing Manager – Customer Field Non-Conformities (Firenze)
🏢 Baker Hughes
📍 Firenze