Support and grow the Conio community, explore the world of crypto and grow with our Customer Care team We are Conio , a cutting-edge Italian fintech backed by major players such as Poste Italiane and Banca Generali . Our patented technology ensures the highest levels of security and reliability, serving both financial institutions and retail customers through our proprietary app. We work with global leaders such as Ferrari and Enel on pioneering tokenization projects that are reshaping the future of finance and Real World Assets (RWA). To expand our Customer Care team, we are looking for a Customer Care Specialist with a passion for technology and crypto, excellent listening skills and the drive to give our users a flawless support experience. You will handle customer requests across in-app chat, the website, and email using Intercom Help customers with identity verification, account opening and access, deposits, withdrawals and Bitcoin and crypto transactions. Handle requests from customers who use Conio’s services through our partners’ apps (Banca Generali, Hype, ebitts by Enel). Help keep our knowledge base and standard replies up to date, so customers can find the most common answers on their own.



Bring the voice of the customer to the Product team: bugs, recurring requests and ideas for improvement. Work closely with the whole Conio team (Marketing, Compliance, IT, Product) and deepen your knowledge of Bitcoin, cryptocurrencies and digital assets every day. Excellent organisational skills, flexibility and the ability to learn quickly. Native or C2-level Italian. 2 years of experience in customer support, ideally in fintech, banking or tech. ~ Good knowledge of English . A highly competitive compensation package, including a gross annual salary of €30,000
- €35,000 depending on experience and an individual welfare plan. Hybrid working model: 3 days per week in-office Over 60 days a year of “Work From Anywhere” to enjoy your summer and Christmas holidays without constraints. Continuous learning opportunities through tailored training programmes, professional courses and industry events. Regular on-site and off-site meetups and team-building activities to celebrate our successes together. Being part of Conio means leading change and innovation.

📌 Specialist Customer Service Adviser (Milano)
🏢 Conio
📍 Milano