At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Sebbene l'esperienza professionale e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.

Pharmaceutical Sales

Sales – Immunology (Commission)

Professional

The Customer Engagement Partner -IBD Centro (Emilia Romagna, Toscana, Umbria, Marche , Abruzzo, Molise and Sicilia) is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.

The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.

The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. Customer Engagement & KOL Management

Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)

Deliver structured, high-value interactions aligned with customer needs and portfolio priorities

Develop engagement plans and contribute to customer segmentation and targeting activities

Monitor customer perspectives on clinical practice and evolving treatment patterns,



and provide structured feedback to internal stakeholders

Act as a key point of contact to ensure appropriate and compliant customer support

Reinforce key scientific and educational messages during customer interactions, within compliance guidelines

Collaborate on the refinement of disease education approaches and materials based on field feedback

Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)

Provide feedback on program effectiveness to support continuous improvement

Cross-Functional Collaboration

Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement

Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers

Identify opportunities to improve engagement quality within assigned geographies or customer segments

Contribute to the continuous evolution of customer engagement models and practices

Cross-functional collaboration and stakeholder management

Sound judgment and adaptability in a dynamic environment

University degree in a scientific discipline

Experience in the pharmaceutical industry of around 1-3 years (e.g. field, marketing or related roles)

Fluency in English and Italian





Experience in customer-facing or cross-functional roles

Master in pharma marketing is considered a plus

Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).

Account Management, Business Behavior, Clinical Experience, Competitive Landscape Analysis, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Data Savvy, Developing Partnerships, Immunology, Market Knowledge, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Product Knowledge, Sales, Sales Enablement, Sales Trend Analysis, Strategic Sales Planning

The anticipated base pay range for this position is:

€Benefits:

In addition to base pay, we offer the following benefits*: an annual premio with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*xrdbqlu Amounts and actual benefits may vary by location and are subject to change.

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📌 Customer Sales Advisor (Bologna)
🏢 Biopharma Careers
📍 Bologna