? What You'll Do Join Reply as a Junior Digital Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions based on LEA Reply TM, our proprietary digital platform.
Partner with international clients to maximize the value of our Supply Chain platform, becoming a trusted advisor for service excellence.
Drive incident coordination and service governance by leveraging Jira Service Management , data insights and structured problem-solving.
Transform operational data into meaningful recommendations, identifying opportunities to improve service quality, customer experience and operational efficiency.
Lead Service Review meetings with customers and partners, turning performance metrics into actionable improvement plans.
Monitor service performance, SLA compliance and contract health while contributing to strategic service evolution and business growth.
Collaborate with multidisciplinary teams across consulting, product development and operations to deliver innovative service solutions.
Contribute to continuous improvement initiatives , automation opportunities and AI-driven service evolution, helping redefine the way enterprise support is

📌 Junior Digital Service Manager - Supply Chain Solutions (Milano)
🏢 Reply
📍 Milano