Overview In this role you support daily operational activities to ensure efficiency and service quality, acting as a key liaison among teams and stakeholders. You will analyze performance data, track projects and milestones, and drive process improvements to meet business objectives. The position emphasizes cross-functional coordination, change management, and accurate reporting to sustain operational excellence. This is a chance to contribute to ASM’s mission of delivering reliable, high-performance semiconductor equipment at scale.
Responsabilità
Execute and support daily operational activities to ensure business continuity and service delivery Monitor workflows to identify bottlenecks and implement corrective actions Coordinate activities across departments to align with business objectives Ensure compliance with company policies, procedures, and regulatory requirements Collect, analyze, interpret and publish operational data and performance metrics Prepare regular reports, dashboards, and KPI scorecards Support operational projects, system implementations, and organizational initiatives Track project milestones,
action items, and deliverables Assist with change management activities and user adoption efforts Coordinate testing, training, and process documentation for new initiatives
Requisiti fondamentali
2-5 years customer service within a high tech environment or equivalent Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field 2-5 years of experience in operations, supply chain, customer service, logistics, or related function Strong analytical and problem-solving skills Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite Experience using ERP, CRM, or operational management systems Excellent communication and stakeholder management skills Preferred: Knowledge of supply chain, inventory management, or customer operations Preferred: Project management experience communication stakeholder management analytical thinking Microsoft Excel Power BI Microsoft Office Suite
📌 Specialist I, Customer Service (Torino)
🏢 Asm
📍 Torino