Location:
Lisbon, Portugal (100% On-site) Language

Requirements:
Fluent Italian (C1/C2) and Business English (B2+) Job Title: Italian-Speaking Customer Support Specialist Overview Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals. Work Setup: Full-time, on-site daily presence required at our modern Lisbon facility. Start Date: Immediate opening. Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.

Key Responsibilities
* Customer Support: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
* Problem Solving: Identify customer issues, pinpoint root causes, and provide prompt, customized solutions with patience and efficiency.
* Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
* Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
* Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices. RequirementsEssential Criteria
* Language

Skills:
Fluent Italian (C1/C2), written and spoken, paired with at least B2-level Business English for software usage, internal communication, and training modules.




* Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
* Work

Location:
Full-time, on-site daily presence required at our modern Lisbon facility.
Core Strengths
* Excellent active listening capabilities, strong communication talents, emotional intelligence, poise under pressure, and an optimistic, proactive attitude.

Working Hours
& Shifts
* Schedule: Full-time contract, 40 hours per week (8-hour daily shifts, 5 days per week).
* Shift Pattern: Continuous 24/7 rotating shifts. Compensation Options Candidates can choose between two tailored compensation structures: Option A: Local Contract (For Local Applicants)
* Gross Monthly Pay: €1,262.33 gross/month (distributed across 12 months).
* Housing Setup: Self-arranged private accommodation (best suited for candidates already living in Lisbon or managing independent housing). Option B: Relocation Contract (For Candidates Relocating to Lisbon)
* Gross Monthly Pay: €1,059.00 gross/month (distributed across 12 months).
* Housing Provided: Private bedroom in a shared company-provided flat with basic utility expenses fully paid.
* Travel Support: Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon. Benefits & Workplace Culture
* Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.
* Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), team leadership, or management roles.
* Health

Benefits:
Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
* Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
* Lifestyle Perks: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene. #J-18808-Ljbffr

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Emilia-Romagna)
🏢 Ignite
📍 Emilia-Romagna