About the Role
We are looking for an experienced Salesforce Technical Support & Deployment Specialist to join our team on a freelance, man-day basis. In this role, you will provide advanced technical support, testing, and deployment services for a Salesforce SFA platform serving users across the EMEA region. This is a flexible, remote engagement . You will work closely with our project team and client stakeholders to ensure system stability, performance, and continuous improvement.

Key Responsibilities
--L2 Technical Support Perform system configuration, data maintenance, and user/account management Troubleshoot complex technical issues escalated from L1 support; conduct root cause analysis and implement resolutions Monitor daily business data, integration job statuses, and error logs; report findings to relevant teams Support field/picklist updates, KPI/target assignments,



survey and translation configurations --Testing & Deployment Validate new version releases to ensure compatibility with production data and successful feature functionality Perform regression testing for system enhancements and new country rollouts Assist with configuration data uploads during version upgrades or new functionality deployments Document test results and maintain clear audit trails --Service Delivery Adhere to agreed service level targets for incident response and resolution Maintain accurate records of all support activities and time spent Submit monthly timesheets for approval prior to invoicing Provide regular status updates and participate in coordination calls with project stakeholders Required

Qualifications:
--Technical Skills Proven experience with Salesforce SFA platforms (Administration, Configuration, Support) Strong background in L2/L3 technical support, including troubleshooting and root cause analysis Experience with testing and deployment activities (version upgrades, regression testing, configuration uploads) Familiarity with integration monitoring and error log analysis Language &

Location:
--Fluent in English and Italian (written and spoken) --Based within the EU region --Ability to provide services remotely with reliable internet access Soft

Skills:
--Strong analytical and problem-solving abilities --Independent, self-organized, and capable of managing multiple priorities --Clear and professional communication with technical and business stakeholders

📌 Technical Support (Italia)
🏢 eBest Mobile
📍 Italia