Overview In this role you drive brand engagement and sales within your department, leading a team to meet quantitative and qualitative targets. You collaborate with the Store Director and HQ to implement action plans and provide timely feedback. You cultivate a positive, high-performing work environment that motivates staff and reinforces the brand culture. You build relationships with top clients and VIPs to foster loyalty while ensuring store standards and processes support compliance and efficiency. This is an opportunity to shape customer experiences in a luxury context and contribute to the brand's local and international network.

Retribuzione / Benefits

sales incentives

compensation starting at 45,000

benefits per national collective labor agreement

additional company policy benefits

equal opportunity employer commitment

Responsabilità

Promote brand engagement to customers and drive department targets

Lead, coach, and develop the department staff

Implement action plans with HQ and Store Director and ensure follow-up at store level

Provide high-quality feedback and reporting to leadership





Create a positive, motivating workplace culture and maintain staff development

Promote the brand culture internally and externally and build a luxury client network (Top Clients and VIPs)

Ensure store atmosphere aligns with brand image and uphold luxury standards

Manage processes to ensure legal, safety, internal, sustainability, HR, and stock compliance; seek efficiency improvements

Requisiti fondamentali

Significant experience in luxury goods or retail sales

managerial experience with ability to coach and give feedback

strong customer experience focus and loyalty

high organizational skills and ability to prioritize

adaptability, curiosity, listening skills, openness

excellent interpersonal and customer service skills

high availability and responsiveness

product sensitivity and knowledge of fashion trends

interpersonal skills

leadership and coaching

customer-centric mindset

adaptability

curiosity

excellent communication

📌 Department Manager Retail (Milano)
🏢 Kering
📍 Milano