Overview In this role you lead the Navigation & Non-Radar Surveillance Services organization, owning the end-to-end service lifecycle, P&L;, and strategic growth. You align service delivery with NAS objectives, ensure regulatory compliance, and manage senior customer relationships. You will drive profitability through lifecycle support, maintenance, training, and obsolescence planning across the installed base. This position combines leadership of multidisciplinary teams with accountability for quality, safety, and contractual commitments, shaping the Services business at Thales.

Responsabilità

Lead the Navigation and Non-Radar Surveillance Services organization with full accountability for performance, P&L;, and customer commitments

Define and implement the Services strategy and operating model in line with NAS objectives and Thales policies

Own the Services P&L;, including revenue, margin, and cash targets, with corrective actions as needed

Prepare and manage annual and multi-year budgets, ensuring alignment of revenues, workload, and resources

Drive profitable growth across lifecycle support, maintenance, spares and repairs, training, and obsolescence management

Oversee end-to-end service delivery: architecture,



field services, installation, maintenance, training, and lifecycle support

Act as the senior escalation point for services-related issues and ensure timely resolution

Maintain strong customer relationships and represent Services in reviews, negotiations and lifecycle discussions

Lead, develop and coach the Services organization, manage staffing and cross-functional collaboration

Define and monitor key services KPIs (revenue, margin, backlog, delivery performance, repair turnaround)

Coordinate with Sales, Bid Management, Project Management, Product Lines, Engineering, Operations, Supply Chain, Quality, and Finance

Identify and manage services risks and opportunities with appropriate mitigation and escalation

Ensure compliance with Thales processes, Quality, HSE, Ethics & Compliance, Export Control and regulatory requirements

Requisiti fondamentali

leadership and people development

stakeholder management and negotiation

cross-functional collaboration

service management and lifecycle management

P&L; and budgeting

contract management and compliance

📌 Head Of Service Support (Gorgonzola)
🏢 Thales Group
📍 Gorgonzola