h3Additional Information /h3pStaff accommodationStaff canteen /ph3Job Number /h3 h3Job Category /h3pEvent Management /ph3Location /h3pSP 59, Poltu Quatu, Arzachena Sassa 07021, Italy /ph3Schedule /h3pFull Time /ph3Located Remotely? /h3pN /ph3Position Type /h3pManagement /ph3Pay Range: /h3pEUR 35000 annual salary /ph3Job Summary /h3pResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. /li /ulpOR /pulli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. /li /ulh3CORE WORK ACTIVITIES /h3h3Managing Event Logistics and Operations /h3ulliEnsures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. /liliGreets customer during the event phase and hands-off to the Event Operations team for the execution of details. /liliAdheres to all standards, policies, and procedures. /liliEnsures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. /liliManages group room blocks and meeting space for average to large-sized assigned groups. /liliIdentifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.



/liliUses his/her judgment to integrate current trends in event management and event design. /liliActs as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). /liliParticipates in customer site inspections and assists with the sales process as necessary. /liliPerforms other duties as assigned to meet business needs. /liliSolicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. /li /ulh3Ensuring and Providing Exceptional Customer Service /h3ulliDelivers excellent customer service throughout the customer experience and encourages the same from other employees. /liliEmpowers employees to provide excellent customer service. /liliSets a positive example for guest relations. /liliCoordinates and communicates event details both verbally and in writing to the customer and property operations. /liliMakes presence known to customer at all times during this process. /liliOversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. /liliFollows up with customer post-event. /liliResponds to and handles guest problems and complaints. /liliUses personal judgment and expertise to enhance the customer experience. /liliStays available to solve problems and/or suggest alternatives to previous arrangements. /liliWorks to continually improve customer service by integrating obtained feedback and personal judgment into action plans. /liliEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.



/liliInteracts with guests to obtain feedback on product quality and service levels. /liliEnsures hourly employees understand expectations and parameters for event activities. /li /ulh3Leading Event Management Teams /h3ulliConducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. /liliLeads formal pre-event and post-event meetings for average to large-sized assigned groups. /liliFacilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). /li /ulh3Supporting and Coordinating with the Sales and Marketing Function /h3ulliAssists in the sales process and revenue forecasting for customer groups. /liliUp-sells products and services throughout the event process. /liliForecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. /li /ulh3Conducting Human Resources Activities /h3ulliReviews comment cards and guest satisfaction results with employees. /liliObserves service behaviors of employees and provides feedback to individuals and/or managers. /liliAssists in the development and implementation of corrective action plans. /liliTake initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. /liliWorks with the property staff and customers to address operational challenges associated with his/her group. /liliPerforms other duties as assigned to meet business needs. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p #J-18808-Ljbffr

📌 Events Manager, W Sardinia (Arzachena)
🏢 W Hotels
📍 Arzachena