Pillar is building the renewal and expansion motion from the ground up in Europe, hiring for a Commercial Customer Success professional based in Italy. You will own the customer journey before renewal, reconnect customers with value, and lead renewal and upsell conversations to protect recurring revenue.
You will engage customers 90 days before renewal, forecast outcomes, and partner with Sales, CS and Product to remove blockers while driving retention and net revenue retention.
📌 Italian-Speaking Senior CSM (Italia)
🏢 Pillar
📍 Italia