Location:
Lisbon, Portugal (100% On-site)
Language Requirements:
Fluent Italian (C1/C2)
and
Business English (B2+)
Job Title:
Italian-Speaking Customer Support Specialist
Overview
Are you eager to launch your professional journey in Portugal?
We are actively hiring service-oriented individuals who are
fluent in Italian
to join our international workforce located in Lisbon.
As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels.
This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.
Work Setup:
Full-time, on-site daily presence
required at our modern Lisbon facility.
Start Date:
Immediate opening.
Work Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.
Key Responsibilities
Customer Support:
Address incoming inquiries in
fluent Italian
via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
Problem Solving:
Identify customer issues, pinpoint root causes, and provide prompt, customized solutions with patience and efficiency.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
Performance Targets:
Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
Continuous Learning:
Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.
Requirements
Essential Criteria
Language Skills:
Fluent Italian (C1/C2)
, written and spoken, paired with at least
B2-level Business English
for software usage, internal communication,



and training modules.
Flexibility:
Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Work Location:
Full-time, on-site daily presence required at our modern Lisbon facility.
Core Strengths
Excellent active listening capabilities, strong communication talents, emotional intelligence, poise under pressure, and an optimistic, proactive attitude.
Working Hours & Shifts
Schedule:
Full-time contract,
40 hours per week
(8-hour daily shifts, 5 days per week).
Shift Pattern:
Continuous
24/7 rotating shifts
.
Compensation Options
Candidates can choose between two tailored compensation structures:
Option A: Local Contract (For Local Applicants)
Gross Monthly Pay:
€1,****** gross/month
(distributed across 12 months).
Housing Setup:
Self-arranged private accommodation (best suited for candidates already living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Candidates Relocating to Lisbon)
Gross Monthly Pay:
€1,****** gross/month
(distributed across 12 months).
Housing Provided:
Private bedroom in a shared company-provided flat with basic utility expenses fully paid.
Travel Support:
Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.
Benefits & Workplace Culture
Paid Onboarding:
Fully paid, comprehensive training program starting from your first day on the job.
Career Advancement:
Structured internal career development paths leading into coaching, Quality Assurance (QA), team leadership, or management roles.
Health Benefits:
Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
Team Environment:
Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
Lifestyle Perks:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.
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📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Emilia-Romagna)
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📍 Emilia-Romagna