Presentation overviewOur client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sectorJob Title : CUSTOMER EXCELLENCE PROFESSIONALYou will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs.
Core company valuesQuality and PrecisionSustainability and Social ResponsibilityHonesty, Transparency and IntegrityOrganizational structureReport to the Team ManagerKey responsibilitiesCoordinating integrated service processes from order entry to on-time delivery and order fulfilmentMonitoring and posting customer orders received via EDI, TecCom and other channelsManaging the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customersActing as main interface to service providers and carriers, including delivery coordination and invoice approvalDelivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notesOrganizing labelling activities and work ordersMonitoring storage performance regarding age, quality, quantity, costs and efficiencyPlanning material requirements and managing packaging and decoration materials in line with purchasing processesEnsuring achievement of defined KPIs (e.
G. on-time quantity fill, claim management)Supporting customer satisfaction through effective claim managementMaintaining master data,



including label management and Bill of Material updatesSupporting continuous improvement and cost-saving projectsCreating purchase orders for the Customer Excellence team (e.
G. carriers, service providers, supplies)Archiving and maintaining documents in accordance with internal requirements (RIM)Career development opportunitiesIn the medium to long term, there may be opportunities to leverage the resource within the Group's companiesHardSkillsCompleted apprenticeship, secondary education second stage or a similar degree in logistics, sales or administrationSeveral years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international environmentExperience in the automotive industry is an advantageStrong analytical skills combined with excellent self
- and time-management abilitiesHigh awareness of external and strategic influences such as legislation, fuel costs and environmental requirementsSensitivity and understanding of dangerous goods shipmentsAdvanced proficiency in SAP and Microsoft Office applicationsStrong communication skills with the ability to collaborate effectively with various stakeholdersFluency in English and Italian, both in spoken and writtenSoftSkillsPlanningForward-thinkingProblemsolvingTeamworkContract cond itions
- Work

location:
Bresci a (BS)
-

Working hours
and work-life balance: 9.00-13.00 e 14.00-18.00
- 2 days/week RemoteW orking
- Contr act type: PermanentContract
- Gross Annua l

Salary:
The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates' qualifications and experience competing for thepositionGAL: 36.000€ -45.000€ Candidates of all genders (Law 903/77) are invited to read the privacy notice at (Articles 13 and 14, EU Regulation 679/2016) published on the website Etjca S.
P.
A. (Ministry Authorization No. 1309-SG dated 23/02/2005)

📌 | 105727 | Customer Excellence Professional | (Bardi)
🏢 Etjca S. P. A.
📍 Bardi