pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (German language) based in Italy. /b /ppWe are looking for a German-speaking Customer Success Manager to join an international VIP Service team within a fast-growing technology-driven environment. In this role, you will build strong relationships with customers, deliver personalized support, and enhance the overall customer experience. You will focus on engaging users within the entry-level VIP segment, identifying their needs, and helping them discover relevant products, services, and activities. Through proactive communication and tailored customer interactions, you will contribute to customer satisfaction, retention, and the development of long-term loyalty. You will also play an important role in identifying opportunities to upgrade customers to higher VIP tiers. This is an excellent opportunity for a customer-oriented professional who enjoys relationship building, communication, and working in a dynamic international environment. /ph3Accountabilities: /h3ulliProvide high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and engaging experience. /liliHandle requests and assignments from the Retention team, contributing to customer engagement and loyalty initiatives. /liliPromote platform activities and experiences, including tournaments, lotteries, quests, and other interactive campaigns. /liliConduct interviews and conversations with Bronze VIP users to collect feedback, understand their preferences, and identify opportunities to improve their experience. /liliIncrease customer satisfaction through proactive communication, tailored assistance, and effective issue resolution. /liliIdentify opportunities to convert Bronze VIP users into higher-tier VIP customers by highlighting relevant services and benefits.



/liliHandle customer objections professionally, building trust and communicating product value effectively. /liliAssist customers with the verification process whenever necessary. /liliWork toward established KPIs and individual performance targets. /liliMaintain up-to-date knowledge of existing products, services, tools, and newly introduced features. /liliCollaborate with internal teams to ensure smooth customer interactions and consistent service quality. /liliWork a stable Monday-to-Friday schedule from 13:00 to 22:00 Kyiv time. /li /ulh3Requirements: /h3ulliFluency in German, both written and spoken, with the ability to communicate confidently and professionally with customers. /liliExcellent communication and interpersonal skills, including experience or confidence in handling customer conversations by phone and email. /liliStrong customer relationship management abilities and the capacity to build trust through personalized interactions. /liliProven ability to handle customer objections, respond to concerns, and communicate the value of additional products or services. /liliA customer-oriented mindset, with a genuine interest in improving customer satisfaction and delivering high-quality support. /liliEmpathy, patience, and emotional resilience when dealing with challenging customer situations. /liliStrong persuasion and engagement skills, with the ability to highlight product benefits and encourage customer participation. /liliWillingness and ability to learn new tools, systems, products, and processes quickly.



/liliGood organizational and time-management skills, with the ability to prioritize tasks and meet deadlines. /liliA proactive, adaptable, and goal-oriented approach, with the motivation to achieve individual KPIs. /liliPrevious experience in the iGaming industry is considered an advantage but is not mandatory. /liliKnowledge of English, French, or Italian would be an additional asset. /liliExperience working with the SoftSwiss administration platform is a plus. /li /ulh3Benefits: /h3ulliFully remote working arrangements,. /lili20 paid days off per year, in addition to public holidays and paid sick leave. /liliComprehensive medical insurance covering treatment at leading healthcare facilities. /liliCoverage for psychological support and counseling through the Pleso platform. /liliMonthly flexible benefits allowance that can be used for hobbies, sports, personal interests, and other lifestyle activities. /liliIndividual learning and development budget to support professional growth and personal interests. /liliAccess to corporate English lessons, professional workshops, training sessions, and an online learning library. /liliStructured career development opportunities, including performance reviews, mentoring programs, and clear career progression plans. /liliRegular team-building activities, corporate events, workshops, and social initiatives. /liliA collaborative and supportive international team that values openness, initiative, and positive communication. /liliModern technological infrastructure, with opportunities to work with innovative tools and automated processes. /liliAn autonomous working environment with minimal bureaucracy and opportunities to contribute ideas and improvements. /liliA culture that encourages professional development, ambitious goals, teamwork, and continuous learning. /li /ul #J-18808-Ljbffr

📌 Customer Success Manager (German language) (Italia)
🏢 Jobgether
📍 Italia