ppstrongGENERAL ROLE /strong /ppThe Department Manager, in partnership with the Store Manager, successfullymanages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. /ppstrongMAIN RESPONSABILITIES /strong /ppstrongPeople management and development /strong /pullipPlan daily activities, setting objectives and assigning tasks to the team; /p /lilipObserve the team on the floor and provide ongoing feedback and coaching, supporting their personal development; /p /lilipParticipate in recruitment activities in partnership with the leading team and in line with the HR strategy; /p /lilipProvide induction for new arrivals and ensure their full integration within the team; /p /lilipDefine personal development objectives for team members, set expectations and targets, coaching them on improvement areas; /p /lilipConduct Annual Performance Appraisal with team members to support their development and discuss career ambition; /p /lilipPropose people development plans to store management and HR; /p /lilipIdentify training needs and share them with the store management and the training manager. /p /li /ulpstrongSales and Customer experience /strong /pullipDrive the achievement of sales goal through their team members, with a specific responsibility aon their departments; /a /p /lilipDevelop business strategy and action plan to enhance the growth of their departments; /p /lilipFoster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; /p /lilipSupport the store team in difficult and complex sales and in managing complaints; /p /lilipPlan morning briefings,



ensuring involvement of all team members and support them in their preparation; /p /lilipCoach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines. /p /lilipContribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators; /p /lilipDevelop an action plan to meet targets based on performance indicators analysis; /p /lilipBe responsible of buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc; /p /li /ulpstrongOperations /strong /pullipSupport store management in organizing, ensuring proper floor coverage and supervision; /p /lilipCollaborate with operations team and store management to improve end to end processes in store; /p /lilipEncourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience. /p /li /ulpstrongPROFILE /strong /pullipBachelor’s degree preferably with a hospitality or fashion management focus; /p /lilipFluency in Italian and English. A third language will be considered an advantage; /p /liliProfessional background: strong career in management, preferably with international and luxury fashion retail experience; /lilipProficient with Excel / IT tools; /p /lilipExemplarity (application of procedures, presence on the ground, attitude, presentation,



etc.); /p /lilipDriving and charismatic presence on the sales floor and with various interfaces; /p /lilipAnalytical skills and a particular appetite for defining strategies; /p /lilipExcellent leadership attitude and ability to lead and motivate a team; /p /lilipProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. /p /li /ulpstrongWhat we offer /strong /pulliContract Type: Permanent /liliWorking Hours: Full-time /liliApplicable Collective Bargaining Agreement: CCNL Commercio /liliIndicative Starting Gross Annual Salary: € 57.000, determined according to objective and gender-neutral criteria. /liliBenefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits. Employees may also be eligible for supplementary benefits and wellbeing programs in accordance with Company policies. /li /ulpistrongThe final compensation package will be determined based on objective criteria such as professional experience, role responsibilities and required competencies. /strong /i /ppuHermès engages positive and passionate people who own the following requirements: /u /pullipExcellent interpersonal and communication skills, with a customer service orientation; /p /lilipTeam player mentality to build meaningful relationships and ability to work autonomously; /p /lilipAvailability, flexibility and dynamism to function in a high-pace environment; /p /lilipDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. /p /li /ulpuIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! /u /p /p #J-18808-Ljbffr

📌 Luxury Department Manager & Team Coach (Roma)
🏢 Hermès International
📍 Roma