Customer Service Specialist – Italy
Are you an experienced Customer Service professional who enjoys being close to the business and working hand-in-hand with Commercial teams? At SBM Life Science, we are looking for a Customer Service Specialist to join our team in Italy. This is business-oriented role at the heart of our daily operations, connecting our customers with Sales, Supply Chain and Credit Departmets. We are particularly interested in someone who has previous experience working closely with Sales or other Commercial teams and understands how excellent customer service can contribute to strong customer relationships and successful commercial execution.

Your Role
As Customer Service Specialist, you will be a key point of contact for our customers in Italy and Spain, and an important partner for our Commercial teams. You will support the customer journey from order processing through delivery, ensuring accurate information, credit management, smooth coordination and responsive communication.

Your Responsibilities Will Include

Managing customer orders and ensuring accurate and timely processing

Acting as a reliable point of contact for customers regarding orders, deliveries and product availability

Working closely with the Sales and Commercial teams, supporting their day-to-day activities and customer needs

Coordinating with Supply Chain, Logistics and other internal stakeholders to ensure smooth order fulfilment

Following up on customer requests, issues and claims and helping to identify effective solutions

Maintaining accurate customer and order information in internal systems

Proactively communicating potential issues, delays or changes to customers and internal stakeholders





Contributing to a high level of customer satisfaction and continuously looking for ways to improve the customer experience

Taking care for credit management

Profil recherché
What We Are Looking For

Ideally, You Bring

Previous experience in Customer Service, Sales Support, Commercial Operations or a similar role

Proven experience working closely with Sales and/or Commercial teams

A good understanding of order-to-delivery processes and customer service operations

Strong communication and relationship-building skills

A proactive, solution-oriented and hands-on approach

Strong organizational skills and attention to detail

The ability to manage several priorities while maintaining a high standard of service

Confidence working with ERP/business systems and Microsoft Office, especially Exel

Fluent Italian and a good command of English

Spanish is an asset

Why join SBM Life Science?
You will join an international company where Customer Service is not simply an administrative function. It is an important link between our customers, our Commercial organization and our operational teams. You will have the opportunity to work closely with different functions, build strong customer relationships and make a visible contribution to the way we serve and grow our business in Italy.

Our office is located in Milan, in Via Montefeltro, 6.

We are part of Chemical Collective Agreement (CCNL).

Benefits

We are offering a lavoro da remoto set up - minimum 3 days from the office, after successful onboarding up to 2 daysn of remote working.

We are providing lunch cards for our employees

To learn more about our company visit www.sbm-company.com and www.seezon.it

📌 Customer Service Specialist (Milano)
🏢 SBM Life Science
📍 Milano