### Position Overview
### Key Responsibilities * Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.* Provide remote after-sales technical assistance and collaborate with international Service Partners .* Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts .* Collaborate with the Quality Department to report and analyze product non-conformities , supporting continuous improvement initiatives.* Draft and update product manuals (user, configuration, installation).* Keep customers informed about new documentation , firmware/software releases , bug fixes, and technical solutions.* Support the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis .* Provide information for 8D reports ,



particularly for phase D2.* Coordinate activities with the Repair & Maintenance section and Service Partners for effective issue resolution.### Requirements * Degree or Diploma in a technical field.* Minimum 5 years of experience in technical assistance on complex products.* Strong problem-solving skills and proficiency in IT systems .* English proficiency: at least B2 level .* Excellent communication skills , adaptability, and ability to work in a team-oriented environment .* Stress tolerance and creativity in finding solutions. Nice to have: * Basic knowledge of DMX control systems and technical drawing software .We are looking for a Technical After Sales Support to deliver high-quality technical assistance , ensure customer satisfaction , and support continuous improvement of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
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📌 Technical After Sales Support (Bergamo)
🏢 Claypaky
📍 Bergamo