Field Service Engineer II will provide post-sale technical support for da Vinci surgical systems across an assigned territory in Rome. The role involves managing customer relationships, coordinating installations, scheduling maintenance, and delivering technical training independently.

Responsibilities

Provide technical support for all da Vinci surgical platforms and manage customer escalations

Plan system installations, coordinate with customers, and schedule preventative and emergency maintenance visits

Troubleshoot system functionality and deliver technical training in operating room environments

Manage administrative tasks including spare parts inventory, service contracts, and maintenance documentation





Support sales and marketing events by identifying potential issues and developing resolution strategies

Requirements

- College degree in applied science or engineering, or equivalent training and experience
- 3–7 years field service engineering experience; medical device experience preferred
- Strong written and oral communication abilities
- Knowledge of operating room protocols and procedures
- Proven troubleshooting skills with complex electro-mechanical systems
- Solid track record of customer relationships with surgeons and hospital staff
- Ability to travel up to 50% as required

📌 FIELD SERVICE ENGINEER MEDICAL DEVICE (Roma)
🏢 Intuitive Surgical
📍 Roma