Casa Monti is hiring through Hosco in Rome.
Yourmaintasks: BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests
Checkandfollowuponallreservations
Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
ManageFrontOfficeschedules
ProvidetrainingforFrontOfficeteams
Givetoursoftheestablishmenttoprofessionalsandcustomers
Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
EnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
Controlandmonitoraccountsreceivable
Developthehotel'sturnoverthroughupsellactions
Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
ParticipateinandleadHeadofDepartmentmeetings
Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment
Skillsrequired: Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition
FluencyinEnglishandasenseofcustomerserviceareessentialforthisposition
Youwillworkdirectlyorcross-functionallywithallthehotel'sdepartments
Youwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction
Professionalskills: Stressandprioritymanagement
Excellentreceptionandcustomerrelationsskills
Attentiontodetailandcustomersatisfaction
Speedandreliabilityofexecution
Anabilitytolistentocustomers
Strongteamspirit
FluencyinspokenandwrittenEnglishisessential
Asecondforeignlanguageisaplus
Requiredqualities: Organisedandrigorous
Initiativeandtheabilitytoputforwardproposals
Versatility,adaptabilityandavailabilitý
Involvementandcommitment
Discretionandhonestý
Positiveandpleasantattitude
Excellentpresentation
Please see the full vacancy for the benefits offered by Casa Monti.
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📌 Front Office Manager (Roma)
🏢 Hospitaliti
📍 Roma
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