Location: Lisbon, Portugal (100% On-site)

Language Requirements: Fluent Italian (C1/C2) and Operational English (B2)

Job Title: Italian-Speaking Customer Support Specialist

Role Summary
Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon.

Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.

Work Setup: Office-based presence required at our Lisbon facility (100% on-site; remote work options are not available).

Timeline: Urgent filling preferred.

Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.

Core Responsibilities

Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.

Issue Diagnostics: Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.

Documentation: Accurately log profile details, customer inquiries, action steps,



and resolution notes inside enterprise CRM databases with absolute precision.

Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.

Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.

Qualifications
Essential Criteria:

Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension), paired with operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training modules.

Shift Availability: Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.

Workplace Presence: Physical presence and full-time availability to work on-site at our Lisbon office facility.
Essential Skills:

Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, emotional intelligence, and a positive, proactive mindset.

Hours & Shift Pattern

Schedule: Full-time (40 hours per week) , 8-hour daily shifts across 5 working days.

Shift Windows:



Continuous 24/7 rotating shift schedules .

Compensation Models
Candidates can select between two tailored compensation structures based on their individual situation:

Option A: Local Contract (For Local Applicants)

Base Remuneration: €1,262.33 gross/month (paid across 12 months).

Housing: Self-arranged living setup (best suited for candidates living in Lisbon or managing independent housing).

Option B: Relocation Contract (For Moving Candidates)

Base Remuneration: €1,059.00 gross/month (paid across 12 months).

Provided Accommodation: Private room within a shared corporate flat with core utilities fully covered (electricity, gas, water, internet).

Travel Assistance: Full inbound flight reimbursement after passing probation, plus organized airport pickup service.

Added Perks

Fully Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid and compensated starting from your very first day.

Career Advancement: Clear internal progression pathways leading into Quality Assurance (QA), corporate training, or team supervisory positions.

Health & Support: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.

Company Life: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.

Regional Benefits: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.

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