Location: Cuggiono, on-site
Employment Type: Full-time
Experience Level: Mid Level
About the Role
We are looking for a capable, hands-on IT professional to join our IT Support team at the Cuggiono site.
You will be the main IT point of contact for local users, ensuring a smooth digital workplace, and you will work with our Group IT team and external partners on global initiatives.
The role also includes active involvement in infrastructure and workplace projects, including server migrations, technology refresh initiatives and the rollout of global IT solutions.
Key Responsibilities
Provide first and second-level technical support to employees via ticketing system, phone, email and remote assistance tools.
Troubleshoot Windows, Microsoft 365 (Teams, Outlook, One Drive), printers and peripherals
Install, configure, and maintain PCs, laptops, mobile devices, and standard software.
Manage user accounts, passwords, and permissions in Active Directory and Microsoft Entra ID.
Run onboarding and offboarding activities.
Take part in server infrastructure projects, including the migration to Windows Server **** (preparation, testing, migration activities, post-migration checks)




Coordinate with external IT providers and vendors
Act as local reference for Group IT and support the local rollout of global IT projects
Required Skills & Experience
4+ years of experience in IT Support, IT Operations or similar roles.
Hands-on experience with Windows Server environments (file and print services, permissions, Group Policy, Active Directory basics)
Solid hands-on experience with Windows ***** and Microsoft 365 in a business environment
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, Wi?Fi).
Good problem?solving attitude and ability to learn quickly.
English at B2 level (written and spoken).
Preferred Qualifications
Diploma or degree in Information Technology, Computer Science, or related field.
Power Shell scripting.
What We Offer
Opportunity to develop skills in Microsoft technologies and enterprise IT environments.
A collaborative and international working environment.
Opportunity to grow within an international IT organization, contributing to infrastructure, digital workplace and global IT initiatives.
#J-*****-Ljbffr

📌 It Operations Specialist (Milano)
🏢 NUM
📍 Milano