Location:
Lisbon, Portugal (100% On-site)
Language Requirements:
Fluent Italian (C1/C2)
and
Working English (B2)
Job Title:
Italian-Speaking Customer Support Representative
Position Overview
Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on
Italian-speaking customer service representatives
. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. In this engaging position, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.
Work Model:
On-site presence
required at our Lisbon office (remote work is not available for this position).
Availability:
Immediate onboarding preferred.
Work Authorization:
EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
Core Responsibilities
Customer Interaction:
Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional, and empathetic manner.
Issue Resolution:
Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise, tailored solutions to guarantee complete satisfaction.
Information Recording:
Keep precise, detailed records of customer conversations, ticket statuses,



and resolutions within our CRM software with absolute accuracy.
Target Achievement:
Strictly hit key operational targets such as CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
Continuous Learning:
Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.
Candidate Requirements
Essential Criteria:
Language Skills:
Native or C1/C2 fluency in Italian
(both written and oral) to ensure flawless communication, along with at least
B2 English proficiency
for internal team collaboration and software navigation.
Availability:
Full flexibility to work across a 24/7 rotating schedule covering 5 days per week.
Work Location:
Ability to work 100% on-site at our modern corporate office in Lisbon.
Core Competencies
Excellent communication habits, active listening capabilities, resilience under stress, emotional intelligence, and a constructive approach to complex problem-solving.
Schedule & Hours
Contract:
Full-time (40 hours per week), 8-hour daily shifts across 5 working days.
Shift Pattern:
Rotating shifts available
24/7
.
Remuneration Packages




Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base:
€1,****** gross/month
(spread over 12 monthly payments).
Housing:
Candidate-sourced living arrangements (best suited for local residents or individuals organizing independent accommodation).
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base:
€1,****** gross/month
(spread over 12 monthly payments).
Housing Included:
Private bedroom in a shared company apartment, with basic utility expenses fully covered (water, electricity, gas, internet).
Travel Assistance:
Inbound flight reimbursement following successful completion of the trial period, plus organized airport pickup service.
Perks & Benefits
Paid Training:
Fully funded, comprehensive onboarding instruction program starting from day one.
Professional Growth:
Defined pathways toward Quality Assurance (QA), corporate training, or team leadership roles within the organization.
Health Support:
Complimentary private health coverage after six months of service, alongside confidential mental health support services.
Workplace Environment:
Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
Local Advantages:
Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.
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📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
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