Customer Orientation

- Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting client's business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
- Understand client's structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Internal Initiatives

- Power user, help improve Infobip's internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
- Coordinate internal teams to timely fulfill client's requirements (Customer Success,



Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Influence Infobip's ever-evolving end-to-end customer experience by grasping and continuously promoting client's perspective to the internal stakeholders.

Continuous Development

- Promote team spirit and nourish critical thinking.
- Help mentor and onboard other team members and newcomers.
- Have an excellent knowledge of Infobip products, platform, and relevant markets.
- Have an excellent knowledge of client's business and ways they (can) use Infobip.
- Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

What Makes You a Strong Fit

- Minimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota.
- Fluent in English and Italian.
- Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI - and channels such as (SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels) is an advantage.
- Strong commercial mindset with clear ownership of revenue, margin, and retention metrics.




- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.
- Strategic, data-driven, and comfortable forecasting and performance analysis.
- Confident communicator and relationship builder at multiple seniority levels.

Salary

Salary range: EUR 37,110.00- 61,850.00 gross per year.

Benefits

- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, youll have the opportunity to share in our company's success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection Infobip is built on diverse

📌 Customer Growth Executive (Lombardia)
🏢 Infobip HR
📍 Lombardia