We are looking for a Client Coordinator to join our team and support the day-to-day operations of our international tutoring services, specialising in the International Baccalaureate (IB), IGCSE and MYP programmes. This role is ideal for a highly organised, proactive and personable individual who has completed the IB Diploma Programme and enjoys working with students, families and educators in an international environment.

Key Responsibilities
* Client Relations: Act as a point of contact for students and parents, handling enquiries, providing support and ensuring an excellent client experience.
* Tutoring Coordination: Help match students with suitable tutors, coordinate lesson schedules and ensure smooth communication between families and educators.
* Administrative & Back-Office Support: Manage client records, update internal systems, organise documentation and assist with day-to-day operational tasks.
* Client Onboarding: Support new families throughout the onboarding process, from initial enquiry to the start of tutoring.
* Operational Support: Work closely with the team to improve processes, resolve issues and maintain a high standard of service.



Requirements
* Completed International Baccalaureate (IB) Diploma Programme – mandatory.
* Fluency in both English and Italian – mandatory.
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Ability to multitask, prioritise and work independently.
* Confidence using digital tools, spreadsheets and administrative platforms.
* A proactive, solution-oriented attitude and a client-focused mindset. Nice to Have
* Previous experience in customer service, administration, education or operations.
* Familiarity with the International Higher Education systems.
* Experience working in an international or multicultural environment.

What We Offer
* The opportunity to work in an international, education-focused environment.
* A collaborative and dynamic team.
* A varied role combining client relationships, coordination and business operations.
* Opportunities for professional growth and increased responsibility. #J-18808-Ljbffr

📌 Client Coordinator – International Programme Tutoring (Milano)
🏢 Tutoryou
📍 Milano