About the Role
We are looking for a Salesforce Business Analyst with experience in both Sales Cloud and Service Cloud to support business process analysis and Salesforce solution delivery. This role will work closely with business stakeholders, technical teams, and end users to gather requirements, document business needs, and translate them into functional Salesforce solutions. The ideal candidate has a solid understanding of Salesforce capabilities, strong analytical and communication skills, and the ability to bridge the gap between business requirements and technical implementation.

Requirements:
• 3+ years of experience as a Business Analyst, preferably working on Salesforce implementations or enhancements.
• Hands-on experience with Salesforce Sales Cloud and Service Cloud.
• Strong understanding of sales and customer service processes and how they are supported within Salesforce.
• Experience gathering, analyzing, and documenting business and functional requirements.
• Ability to translate business needs into user stories, acceptance criteria, and functional specifications.
• Experience facilitating stakeholder meetings, requirement-gathering sessions, and workshops.
• Familiarity with Agile methodologies and tools such as Jira or similar platforms.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to collaborate effectively with cross-functional business and technical teams.
• Intermediate English communication skills, both written and verbal.

Responsibilities:
Requirements Elicitation & Documentation




• Conduct structured interviews, workshops, and observations to gather business requirements from stakeholders.
• Translate business needs into clear, concise, and testable functional and non-functional requirements.
• Maintain traceability between business needs, requirements, and deliverables. Process Analysis & Optimization
• Analyze and model current ("as-is") business processes to identify inefficiencies, redundancies, and improvement opportunities.
• Design optimized ("to-be") process models using industry-recognized methods (e.g., BPMN).
• Facilitate business process reengineering efforts with cross-functional teams. Stakeholder Management
• Act as a liaison between business users, delivery teams, and third-party vendors.
• Manage stakeholder expectations and ensure alignment on scope, priorities, and solution design.
• Support change management efforts by clearly articulating the value and impact of proposed solutions. Solution Assessment & Validation
• Collaborate with delivery and QA teams to ensure proposed solutions align with business requirements.
• Define and validate acceptance criteria for deliverables,



including participation in UAT planning and execution.
• Assist in identifying gaps between business needs and technical solutions, recommending remediation paths. Data Analysis & Business Insights
• Perform data analysis to support requirements, validate assumptions, or guide decisions.
• Identify key business metrics and success criteria in collaboration with stakeholders.
• Contribute to the creation of dashboards, reports, and KPIs to measure business performance and solution impact. Documentation & Communication
• Produce clear and comprehensive documentation including requirement specs, process flows, use cases, and user stories.
• Facilitate walkthroughs and approval sessions with relevant stakeholders.
• Communicate project updates, requirement changes, and risks effectively to both business and technical audiences. Project Delivery Support
• Support project planning by estimating BA effort, identifying dependencies, and flagging requirement risks.
• Participate in sprint planning, backlog grooming, and retrospectives in Agile or hybrid environments.
• Ensure requirements are delivered within scope, on time, and with high quality. Continuous Improvement
• Contribute to internal standards for business analysis, including templates, processes, and best practices.
• Mentor junior BAs by sharing domain knowledge, review feedback, and collaboration techniques.
• Identify opportunities to improve BA practices and delivery efficiency across projects.

📌 Salesforce Business Analyst (Modena)
🏢 The Ksquare Group
📍 Modena