## Issuing & Refund Operator

Apply: On-site: Italy – Rome Rinascente: Tempo pieno: Posted Today: End Date: November 22, 2026 (19 days left to apply): JR0000676Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.

As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

For more information, visit www.shift4.com. **Nature and aim of the position**Refund Global Blue Tax Free Forms at a Global Blue Refund Point.**Main duties and responsibilities**· Verify and refund Global Blue Tax Free Forms· Ensure a satisfactory experience for our customers· Prevent refunding mistakes and fraud· Prepare reports as needed· Observe Global Blue policies, guidelines and procedures· The position may be part of a Downtown Cash Refund Office**Main KPIs**· Number of refunded transactions· Refunding mistake ratio**Reporting and collaboration**· Reporting line:



Refund Supervisor or Airport Manager· Mainly cooperates with:o Peers at same and other Refund Pointso Quality Assuranceo Refund Managero Merchants’ staffo Sales organization**Background and Education*** Helpful: a commercial background* Helpful: experience in face to face customer contact* Helpful: experience in managing tills* Helpful: airport experience* Helpful: customer service experience**Specific skills and knowledge*** Must be fluent in English.* Other helpful languages in order of relevance: Chinese, Russian, Arabic* Must be dedicated to service and customer satisfaction* Must be experienced in using office software* Must be trustworthy to handle large amounts of cash* Must have a clean criminal record* Must be able to handle stress* Must be nimble but thorough* Must be a good team player* Must be flexible in terms of working hours* Previous working experience is a plus *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*#J-18808-Ljbffr

📌 Issuing & Refund Operator (Roma)
🏢 Shift4
📍 Roma