Role: Desktop Support Engineer

Location: Pisa, Italy

Duration: Backfill / Dispatch (On Demand)

Key Responsibilities:

● Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

● Respond to service requests and incidents via the ticketing system, phone, or in-person.

● Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

● Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).

● Set up and configure new employee workstations, including user accounts and permissions.

● Maintain asset inventory and ensure accurate documentation of IT equipment.

● Assist with onboarding and offboarding of employees from a technical perspective.

● Support remote users with VPN, remote desktop, and connectivity issues.





● Collaborate with other IT teams on escalated issues and project-related tasks.

● Follow security protocols and assist with antivirus, patching, and data protection policies.

Preferred Qualifications:

● Experience working in macOS or Linux environments.

● Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop

Administrator).

● Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,

Intune, JAMF).

● Strong knowledge of Windows OS, Office 365, and basic networking concepts.

● Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.

📌 Desktop Support Engineer (Pisa)
🏢 Axiom Technologies
📍 Pisa