Who We Are On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants). The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.) The role Customer Service and Logistics Representative-6 Month Contract As a Rental Customer Service, Ops & Logistic Support, you will be the primary point of contact for customers, ensuring their needs are met with efficiency, professionalism, and care. This role involves managing orders, resolving inquiries, and maintaining strong relationships with customers. You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.
· General administration in Rental business (Services), support desk as a primary contact for customers.
· Order Intake IC + Order management OPCO’s
· Purchase admin devices and admin assets as needed.
· Supplier and depot support dealing with queries and balance amendments




· Book Transport as required – keeping within set budget and logging all bookings
· Invoicing/credit notes and claims management (includes rental and repairs).
· Repairs/cleaning and other 3rd party activities done in Rental business.
· Approving supplier invoices (operations in general).
· Spare parts management for repairs in 3rd parties.
· Exceptional requires affecting Services will be managed by the team.
· Maintain accurate customer records and documentation.
· Resolve customer complaints and issues promptly, escalating when necessary.
· Ensure compliance with company policies, industry regulations, and quality standards. Qualifications & Experience
· Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
· Strong written and verbal communication skills.
· Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., IFS, SAP, Oracle, or similar).
· Excellent organizational and time management skills.
· Ability to work independently and as part of a team.
· Strong problem-solving skills and attention to detail.
· 2+ years of customer service experience, preferably in a manufacturing or packaging environment.
· Experience working with SLAs and KPIs in a customer-facing role.
· Familiarity with the plastics packaging industry or similar sectors is a plus.
· Demonstrated ability to manage multiple tasks and priorities under pressure. If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more

📌 Customer Service (Volvera)
🏢 IPL Schoeller
📍 Volvera