Field Service Engineer & Technical Support Specialist Contract: Permanent, Full-Time Collective Labour Agreement: CCNL B2 Tecnico di Processo
- Chemical Industry Salary range: 35000
- 42000 EUR per annum

Location:
North Italy Position Overview Solenis is seeking an experienced Field Service Engineer & Technical Support Specialist to support customers and commercial activities across the South Europe region, with a primary focus on Italy. This position is ideal for a hands‑on technical professional with a strong electromechanical background, experience in Food & Beverage and Industrial Water Treatment applications, and proven ability to manage customer relationships, service activities, and technical‑commercial proposals. The successful candidate will play a key role in ensuring the reliability and performance of customer installations while supporting business growth through technical expertise and solution‑oriented service. This is a hybrid position based in Northern Italy, requiring regular travel throughout the territory.

Key Responsibilities
As a Field Service Engineer & Technical Support Specialist, you will be responsible for:
* Performing installation, start‑up, commissioning, maintenance, troubleshooting, and repair activities on industrial water treatment equipment and dosing systems at customer sites.
* Providing technical support and diagnostics, both remotely and on‑site, ensuring rapid resolution of mechanical, electrical, instrumentation, and process‑related issues.
* Conducting preventive maintenance inspections and recommending improvements to optimize equipment reliability and performance.
* Supporting customers operating in Food & Beverage and Industrial Water Treatment applications.
* Assessing customer needs and identifying opportunities for equipment upgrades, retrofits, and optimization projects.




* Preparing technical and commercial quotations for equipment, spare parts, service interventions, maintenance contracts, and system upgrades.
* Coordinating service activities with internal teams, subcontractors, suppliers, and customers to ensure timely execution.
* Supporting the Sales and Account Management teams with technical expertise during customer visits and project development.
* Preparing service reports, technical documentation, equipment assessments, and maintenance recommendations.
* Ensuring compliance with Solenis safety standards and customer site requirements during all field activities.
* Supporting continuous improvement initiatives and contributing to the growth of Solenis' Equipment and Solutions business. The Ideal Candidate We are looking for a customer‑focused and technically skilled professional with:
* A degree or technical diploma in Mechanical Engineering, Electrical Engineering, Electromechanics, Automation, Industrial Maintenance, or a related technical field.
* 3‑7 years of experience in Field Service, Technical Support, Maintenance Engineering, or Equipment Service roles within industrial environments.
* Strong electromechanical troubleshooting skills, including electrical systems, motors, pumps, dosing equipment, instrumentation, and process equipment.
* Experience within Water Treatment, Food & Beverage, Utilities, Process Industry, or related sectors.




* Knowledge of industrial water treatment technologies, chemical dosing systems, filtration systems, pumping equipment, and process instrumentation.
* Experience in preparing and managing technical and commercial offers, service quotations, and project cost estimations.
* Ability to read and interpret electrical schematics, P&IDs;, mechanical drawings, and technical documentation.
* Familiarity with PLC‑controlled equipment and industrial automation systems.
* Good understanding of health, safety, and environmental requirements in industrial facilities.
* Strong organizational skills and the ability to manage multiple priorities independently.
* Fluency in Italian and a good command of English.
* Availability to travel approximately 50‑60% of the time within Italy
* Valid driving license. Personal Skills
* Strong customer orientation and service mindset.
* Excellent problem‑solving and analytical capabilities.
* Effective communication and interpersonal skills.
* Ability to work independently while collaborating with cross‑functional teams.
* Commercial awareness and ability to identify business opportunities through technical interactions.
* Proactive, flexible, and results‑driven attitude. Nice to have
* Previous experience with Food & Beverage production plants, CIP systems, utilities, and process water applications.
* Knowledge of reverse osmosis, filtration, softening, disinfection, and industrial wastewater treatment systems.
* Experience with digital monitoring platforms, remote diagnostics, and connected industrial equipment.
* Project coordination and contractor management experience. Solenis is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, c

📌 Field Service Engineer (Monza)
🏢 0481 Solenis Poland sp. z o.o.
📍 Monza