Overview In this role you will support the Global AMS team responsible for POS application maintenance across stores worldwide. You will act as a key liaison among brands, product, regional teams, vendors, and end-user support to ensure stable, evolving POS services. You will contribute to monitoring, knowledge management, and incident/problem management, driving improvements in a fast-paced luxury tech environment. Join a collaborative, growth-oriented team in Milan and help shape the POS ecosystem for a global brand. Retribuzione / Benefits
* annual premio opportunity
* company canteen
* benefits in line with national agreement
* additional company policies-based benefits
* growth and mobility opportunities
* stable full-time role Responsabilità
* Serve as point of contact for internal and external stakeholders including regional teams, vendors, and brands
* Coordinate resources and manage relationships to ensure ongoing maintenance requests and issues are visible and addressed




* Support the POS AMS Global Manager by reporting status and proposing improvements or mitigations
* Oversee Application Monitoring and contribute to future evolutions
* Contribute to updating POS Knowledge articles and documentation
* Coordinate Problem management activities and ceremonies Requisiti fondamentali
* At least 5 years of experience in service management
* Experience with POS applications (Xstore preferred)
* Strong relational and communication skills
* Excellent listening, critical thinking, and probing abilities
* Collaborative, rigorous, autonomous, organized, and transparent
* MS Office Suite proficiency
* Knowledge of MS SQL, Service Now, Jira is a plus
* Fluent in English; high Italian; French a plus
* team-oriented
* strong communication
* analytical thinking
* POS application knowledge (Xstore)
* MS SQL
* Service Now

📌 KERING POS AMS Expert (Varese)
🏢 Kering
📍 Varese