As a Field Service Engineering Experienced Professional at Hitachi, Ltd., you will be responsible for providing expert technical support and maintenance for complex Hitachi products and systems at customer sites, ensuring optimal performance and customer satisfaction. How you’ll make an impact
* Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.
* Diagnose and resolve complex technical issues, often requiring in-depth knowledge of electrical, mechanical, and software components.
* Conduct preventative maintenance and calibration activities to ensure system reliability and compliance with specifications.
* Provide on-site technical training and guidance to customers on product operation, maintenance, and best practices.
* Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.
* Document all service activities, including diagnostics, repairs, parts used, and customer interactions, accurately and thoroughly.
* Maintain a high level of customer satisfaction through professional communication, timely service delivery, and effective problem-solving.
* Adhere to all company safety policies and procedures, as well as customer site regulations.
* Manage spare parts inventory and service tools efficiently.
* Participate in on-call rotations and travel extensively as required to support customer needs. Your background
* Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
* Minimum of 5 years of proven experience in field service engineering, preferably with complex industrial or IT systems.
* Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.




* Expertise in troubleshooting electrical, mechanical, and software components.
* Proficiency in reading and interpreting technical manuals, schematics, and diagrams.
* Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
* Demonstrated ability to work independently and manage time effectively in a field-based role.
* Valid driver's license and a clean driving record are required.
* Ability to travel More

about us
The minimum salary for this position in the location specified is as follows:
* Starting from:38000 € gross The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures. Our benefits offering for this rolegenerally includes:
* Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible

working hours
, Hybrid work model,Well-beingplatform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores). We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives. With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next. With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. #J-18808-Ljbffr

📌 Field Service Engineer | Genoa, Italy (Genova)
🏢 Hitachi Energy
📍 Genova