Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Nature and aim of the position Refund Global Blue Tax Free Forms at a Global Blue Refund Point.
Main duties and responsibilities Verify and refund Global Blue Tax Free Forms
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue policies, guidelines and procedures
The position may be part of a Downtown Cash Refund Office
Main KPIs Number of refunded transactions
Refunding mistake ratio
Reporting and collaboration Reporting line: Refund Supervisor or Airport Manager
Mainly cooperates with:
Peers at same and other Refund Points
Quality Assurance
Refund Manager
Merchants' staff
Sales organization
Background and Education Helpful: a commercial background
Helpful: experience in face to face customer contact
Helpful: experience in managing tills
Helpful: airport experience
Helpful: customer service experience
Specific skills and knowledge Must be fluent in English. Other helpful languages in order of relevance: Chinese, Russian, Arabic
Must be dedicated to service and customer satisfaction
Must be experienced in using office software
Must be trustworthy to handle large amounts of cash
Must have a clean criminal record
Must be able to handle stress
Must be nimble but thorough
Must be a good team player
Must be flexible in terms of working hours
Previous working experience is a plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race,



color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
WELCOME TO THE FUTURE OF COMMERCE About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.
About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.
A Global Leader in Financial Technology 75+ Countries
$300+ Billion Processed Annually
300,000+ Customers
1,200+ Technology Integrations
5+ Billion Annual Transactions
100+ Payment Methods
Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.
Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.
Join Our Team Our people are our greatest asset, and we're always looking for driven and innovative individuals to join our fast-growing team.

📌 Issuing & Refund Operator (Roma)
🏢 956 IT11 Global Blue Italia
📍 Roma