WE ARE HIRING

CONCIERGE & RESERVATIONS ASSISTANT

Beach Club | Restaurants | Guest Experience

Sorrento & Amalfi Coast, Italy • MAYA BEACH EXPERIENCE • Part of GTO RESORTS

ABOUT US

Maya Beach Experience is a unique luxury lifestyle destination on the Sorrento & Amalfi Coast, featuring an exclusive beach club, restaurants and boutique hospitality in a spectacular private bay.

We are looking for a dynamic, organized and guest-oriented Concierge & Reservations Assistant to join our team. The ideal candidate is passionate about hospitality, enjoys working with international guests and has excellent organizational and communication skills.

KEY RESPONSIBILITIES

Beach Club & Restaurant Reservations

· Manage direct bookings for Maya Beach Experience and Lido Parthenope.

· Handle guest enquiries via phone, email, WhatsApp and digital channels.

· Coordinate reservations with the operational teams.

Hotel Partners & Guest Transfers

· Manage bookings received from partner hotels across the Sorrento & Amalfi Coast.

· Coordinate guest pick-up and drop-off services.

· Communicate with hotel concierges, drivers and transfer providers.

Concierge Services & Upselling

· Assist guests staying at Maya hotels with personalized concierge services.

· Arrange and promote private boat transfers, car transfers, excursions and exclusive experiences.

· Identify opportunities for upselling and additional guest services.

Guest Experience & Customer Satisfaction

· Ensure guests enjoy a seamless and memorable experience.

· Assist guests throughout their visit and respond to special requests.

· Proactively solve problems and coordinate with the different departments.

· Collect feedback and contribute to maintaining high service standards.

IDEAL CANDIDATE

· Previous experience in hospitality,



reservations, concierge or guest relations is preferred.

· Excellent communication and interpersonal skills.

· Strong organizational skills and problem-solving attitude.

· Positive, proactive and customer-focused personality.

· Good knowledge of the Sorrento & Amalfi Coast.

· Fluent in Italian and English.

· Comfortable using booking systems, email and digital communication tools.

· Availability to work weekends and during the summer season.

JOIN MAYA

We are looking for someone who genuinely enjoys taking care of people, pays attention to details and believes that great hospitality is about making every guest feel special.

Be part of the Maya Experience.

APPLY

Apply directly through LinkedIn with your CV and a brief introduction.

MAYA BEACH EXPERIENCE | Instagram: @mayabeachexperience

Part of GTO RESORTS | | Instagram: @gtoresorts

MAYA BEACH EXPERIENCE

CONCIERGE & RESERVATIONS ASSISTANT

BEACH CLUB | RESTAURANTS | GUEST EXPERIENCE

Costiera Sorrentina-Amalfitana, Italia • Part of GTO Resorts

LA POSIZIONE

Maya Beach Experience ricerca una figura dinamica, organizzata e fortemente orientata all’ospitalità per la gestione delle prenotazioni, dei servizi concierge e della soddisfazione degli ospiti. Sarà un punto di riferimento per i clienti del Maya, per gli ospiti delle strutture alberghiere del gruppo e per gli hotel partner della Costiera, dalla prenotazione fino alla conclusione dell’esperienza.

PRINCIPALI RESPONSABILITÀ

01 BEACH CLUB & RESTAURANT RESERVATIONS

· Gestione delle prenotazioni dirette di Maya Beach Experience e Lido Parthenope, per beach club, ristoranti e servizi collegati.

· Comunicazione con i clienti tramite telefono, email, WhatsApp e canali digitali.

· Coordinamento con i reparti operativi per garantire disp

📌 CONCIERGE & RESERVATIONS ASSISTANT (Napoli)
🏢 Maya Beach Experience
📍 Napoli