Overview As IT Lead for Amazon Operations, you will direct a multi-location IT team delivering innovative technical support to our operations network. You'll partner with facility leaders to ensure reliable infrastructure, safety-driven practices, and continuous IT improvements across fulfillment, sortation, and last mile. You'll shape infrastructure builds for new facilities and drive timely, data-informed decisions in a fast-paced, 24x7 environment. This role offers broad exposure to global operations and a path to influence how we fulfill customer promises at scale. Retribuzione / Benefits
* comprehensive healthcare starting Day 1
* up to 20 weeks paid parental leave
* casual dress code (jeans, t-shirts, sneakers)
* sign-on payments and RSUs
* competitive compensation
* 401(k) matching Responsabilità
* Hire, train, and develop a multi-site IT team
* Support safety programs and OSHA compliance to ensure a safe workplace
* Provide technical assistance to improve IT solutions for operations
* Maintain positive relationships with operational partners and staff




* Lead infrastructure builds in new facilities
* Plan and supervise day-to-day technical support activities (troubleshooting, service requests, installations)
* Monitor and meet SLA targets for response and resolution
* Develop and maintain IT policies, procedures, and processes
* Oversee equipment and parts inventory management
* Create and support recognition and communication programs
* Travel up to 30% Requisiti fondamentali
* Bachelor's degree or 4+ years of professional or military experience
* 5+ years of leading technical teams across multiple locations
* Experience communicating with diverse stakeholders, including leadership
* Experience with network, system, or software architecture
* Leadership experience in a 24x7 operation supporting physical IT infrastructure
* leadership
* stakeholder management
* clear communication
* network architecture
* systems architecture
* software architecture

📌 IT Manager, Ops Tech Solutions (Italia)
🏢 Amazon
📍 Italia