Job Title: The Field Engineer – End User Computing (EUC)

Client: Agco Corporation

Location : Breganza, Italy

Contract: 1-year potential contract to long-term

Rate: Market Range

ROLE SUMMARY

The Field Engineer – End User Computing (EUC) is a self-motivated IT field service specialist responsible for delivering enterprise-grade EUC and workplace services. The role covers onsite and in-person technical support, Tech Bar services, VIP user support, and end-to-end IMAC (Install Move Add Change) activities, supported by sound knowledge of modern workplace technologies, network services, and hosted server infrastructure.

Reporting Line

Service Delivery Coordinator (SDC)/ Service Delivery Manager (SDM) / escalation to Field Service Manager & EUC Operations Lead

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The Field Engineer operates within complex, multi-vendor and multi-geographical environments and works closely with end business users, internal IT teams, OEM vendors, managed service partners, and site operations. The role contributes to workplace transformation initiatives, Industry 4.0 readiness, and continuous improvement of the end-user experience while ensuring strict adherence to security, audit, and regulatory frameworks, including operating effectively in Works Council–governed environments.

PROFESSIONAL & OPERATIONAL EXPECTATIONS

- Ownership within the scope of the role, responsibilities, and established operating procedures.

- Operate effectively in regulated, multicultural, and multi-geo environments including Works Council jurisdictions.

- Partner with customers, senior stakeholders, vendors, OEMs, and service providers to ensure effective service delivery.





- Apply sound judgment in complex and high-impact operational scenarios while balancing business continuity, compliance, and risk.

KEY RESPONSIBILITIES

Customer Experience & Quality

- Deliver a consistently positive end-user experience through proactive and customer-focused EUC support.

- Contribute to Quality Assurance programs aimed at improving service quality, reducing incidents, and minimizing downtime.

- Support workplace transformation initiatives and modernization of EUC services.

- Identify opportunities for service improvement, automation, and operational efficiency.

EUC Policies, Standards & Compliance

- Develop, maintain, and adhere to EUC policies, standards, and operating procedures.

- Ensure compliance with GDPR, PII, TISAX, ISO, and internal governance requirements.

- Follow approved endpoint configurations, security baselines, encryption standards, and EDR/AV policies.

Desk-Side Operations & Technical Support

- Deploy, assemble, and troubleshoot desktops, laptops, and EUC peripherals.

- Resolve operating system, application, and device patching issues using Intune, SCCM or equivalent tools.

- Perform physical remediation actions to maintain antivirus and OS compliance for remote-inaccessible endpoints.





- Support collaboration and conference room technologies including Polycom, Cisco, Microsoft Teams Rooms, and Surface Hub.

- Coordinate with Facilities for priority issues involving non-network devices such as access control systems, CCTV, and sensors.

- Troubleshoot printer hardware issues, coordinate with printing vendors, and ensure consumable availability.

- Perform file restorations, backups, and recovery activities using onsite tape or backup systems where applicable.

- Archive user profiles, reclaim unused disk space, and perform routine health checks on shared or factory terminals.

- Maintain accurate ITSM records and ensure adherence to ITIL incident, request, and change management processes.

EUC Device Management

- Manage the full lifecycle of desktops, laptops, mobile devices, rugged devices, and handhelds.

- Perform imaging, configuration, patching, BIOS/driver updates, troubleshooting, and compliance checks.

- Receive, configure, ship, track, and recover mobile devices, handhelds, and accessories.

- Maintain accurate asset records in ServiceNow/CMDB and ensure timely updates after moves, changes, or decommissioning.

Field Support

- Provide onsite technical support for EUC repairs, replacements, upgrades, and preventive maintenance.

- Coordinate dispatch scheduling and technician allocation to meet defined SLAs and OLAs.

- Support authorized users across sites while ensuring a seamless and consistent experience.

Printer & Peripheral Support

- Support local and network printers including color, black-and-white, and thermal printers.

- Support RF scanners, card rea

📌 End User Support Specialist (Italia)
🏢 Nityo Infotech
📍 Italia