Technical problem-solving. System reliability. Continuous innovation.

If you're passionate about technology, enjoy troubleshooting complex challenges, and thrive in a fast-paced environment where you can learn, collaborate, and make an impact, this role is for you.

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.

Our technology division, 20 Digits, develops and supports innovative, cloud-based solutions designed to deliver reliability, scalability, and automation for our clients and service providers.

We believe great technology is built through innovation, collaboration, and a commitment to continuous improvement.

What You'll Do

You'll help support and maintain our next-generation technology platform, working alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and reliably.

- Provide technical support for company applications, production systems, and technology platforms
- Troubleshoot application errors, software defects, performance issues, and system outages
- Monitor production systems, servers, and infrastructure to maintain availability and reliability
- Respond to system alerts and technical incidents, escalating complex issues when necessary
- Collaborate with engineers and developers to investigate problems and implement solutions
- Assist with Windows- and Linux-based system maintenance, updates, configurations, and troubleshooting
- Support network connectivity,



system performance, backup, recovery, and security activities
- Assist with automation, scripting, and Continuous Integration/Continuous Deployment (CI/CD) processes
- Participate in testing and implementing application updates and system enhancements
- Maintain technical documentation, incident reports, and operational metrics
- Participate in scheduled after-hours support and on-call rotations as needed

Who Thrives in This Role

- Technology enthusiasts who enjoy troubleshooting and solving technical challenges
- Analytical thinkers with strong problem-solving skills and attention to detail
- Motivated professionals eager to learn new technologies and expand their technical expertise
- Collaborative team players who communicate effectively with technical and nontechnical colleagues
- Organized, dependable individuals who can prioritize tasks and respond effectively to changing needs
- Individuals who take pride in system reliability, operational efficiency, and delivering quality support

Requirements

- Bachelor's degree in Computer Science or Software Engineering, or completion of a coding bootcamp combined with a bachelor's degree in another field
- Experience supporting and troubleshooting applications in internet-based or cloud environments




- Familiarity with Windows- and Linux-based systems
- Knowledge of scripting or programming languages such as Python, PowerShell, Bash, or similar
- Exposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CI
- Familiarity with configuration management tools such as Ansible, Puppet, Chef, or Salt
- Knowledge of container technologies such as Docker, Kubernetes, or OpenShift
- Understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing
- Exposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platforms
- Familiarity with version control systems such as Git or SVN
- Strong communication, analytical, and problem-solving skills
- Ability to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilities
- Located in Sewell, NJ
- $50-$70k based on experience
- Eligibility for Company Incentive Program
- PTO package including holiday, vacation, personal, and sick time
- Medical plans with employer contribution
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP) with insurance plan
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement and philanthropic events

Our Values

- Innovation: Driving results through technology and operational excellence
- Helping: Supporting clients, communities, service providers, and employees
- Together: Building trusted partnerships through teamwork and respect

Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay

📌 Jr. Product Support Engineer (Mantova)
🏢 NEST
📍 Mantova