Fondata a Firenze nel 1860, Panerai ha forgiato la sua reputazione sviluppando strumenti di precisione e orologi professionali per la Marina Italiana, rinomati per la loro affidabilità e il design funzionale. Radicata nella performance, nella funzionalità e nella precisione, la Maison abbraccia la sua eredità spingendo allo stesso tempo i confini dell'innovazione, combinando il design italiano con il know-how svizzero. Oggi Panerai continua a creare orologi funzionali che si dimostrano compagni fidati per ogni avventura, anche negli ambienti più esigenti. YOUR MISSION As a dedicated member of the Milan team, the Senior Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales. HOW WILL YOU MAKE AN IMPACT?

- You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
- You will demonstrate a strong sales mindset and identify business growth opportunities
- You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio leveraging the available CRM & Clienteling tools thoroughly and reporting accurately




- You will support after-sales clients with helpful solutions in accordance with Maison

procedures
- You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

- With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
- With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
- With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
- With your digital skills, you will be a key player in implementing Omnichannel strategy and leveraging digital tools in dedicated market
- Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.
- Fluency in Italian and English is a must

INTERVIEW PROCESS

- 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
- 2nd Stage – Interview with the Boutique Manager
- 3rd Stage – Interview with the HR Manager and Brand Manager

WHAT WE OFFER

- CCNL Commercio
- Salary Range 39K - 42K€
- Annual premio plan
- Commission scheme
- 8 EUR Meal Vouchers per working day
- Welfare

📌 Senior Client Advisor (Milano)
🏢 Richemont
📍 Milano