Organizational context

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. We are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

Job purpose

As Knowledge Management Specialist (Emergency Fundraising), you will continuously strengthen how knowledge is captured, structured, discovered, and used in support of private sector fundraising and partnerships for children impacted by humanitarian crises. Working closely with colleagues across UNICEF’s global ecosystem, you will help translate business needs into practical knowledge management solutions, including AI-powered tools. This role enables fundraising teams across markets to engage private sector audiences more effectively in support of humanitarian needs, ensuring that valuable insights and best practices are accessible and actionable for maximum impact in fundraising efforts for children.

Responsibilities

- Knowledge Management and Information Sharing – focusing on developing and implementing strategies for effective knowledge capture and dissemination.
- Digital Knowledge Solutions – involving leveraging technology, including AI-powered tools, to enhance knowledge accessibility and usability.
- Knowledge Products, Learning and Capacity Building – requiring creating and delivering resources and training to build knowledge management capabilities across the organization.
- Analysis,



Reporting and Continuous Improvement – using data and analytics to measure the impact of knowledge management initiatives and identify areas for enhancement.
- Coordinate the implementation of AI-enabled solutions for information and knowledge management.
- Design and manage knowledge management systems.
- Utilize data to improve digital information solutions.
- Experience in humanitarian or emergency contexts is crucial for applying knowledge management principles effectively in crisis situations.

Education

Master or equivalent (Advanced University Degree) in Knowledge Management, Information Management, Information Science, Communications Science, or related fields. A Bachelor or equivalent (First Level University Degree) in a relevant area combined with 2 additional years of relevant work experience may be accepted.

Work experience

A minimum of 5 years of progressively responsible professional experience in knowledge management, information management, digital knowledge solutions, information architecture, digital transformation, data and analytics, or related fields is required. Experience in humanitarian or emergency contexts is also required.

Skills

- AI-enabled solutions for information and knowledge management
- Knowledge architecture
- Enterprise search and discovery optimization
- Knowledge analytics and user insights
- Designing and managing knowledge management systems
- Content architecture
- Taxonomy
- Information retrieval
- Knowledge-sharing solutions
- Data and user insights for improvement
- Working with IT and technical teams
- Working to deadlines

Required languages

- English

Desired languages

- Arabic
- Chinese
- French
- Russian
- Spanish

📌 Knowledge Management Specialist (Roma)
🏢 UN Atlas
📍 Roma