pAt the historical St. Regis Rome we are sourcing for a Banqueting Maitre (temporary). /p pReporting to the Banqueting Manager, the role will be part of the FB team, proud to engage our guests and to create exquisite moments. /p h3POSITION SUMMARY /h3 pRead and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Set up banquet area/room, ensuring cleanliness and proper set up. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Communicate with guests and other employees to ensure guest needs are met. /p pEnsure staff is working together as a team to ensure optimum service. Inspect grooming and attire of staff. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. /p pFollow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. /p h3CRITICAL TASKS /h3 h3Banquets /h3 ulliSet up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. /li /ul h3Safety and Security /h3 ul liReport work related accidents, or other injuries immediately upon occurrence to manager/supervisor. /li liFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. /li liIdentify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. /li liFollow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). /li liFollow policies and procedures for the safe operation and storage of tools, equipment, and machines. /li liComplete appropriate safety training and certifications to perform work tasks. /li liMaintain awareness of undesirable persons on property premises. /li liUse proper equipment, wear appropriate personal protective clothing (DPI), and employ correct lifting procedures, as necessary, to avoid injury. /li /ul h3Policies and Procedures /h3 ul liFollow company and department policies and procedures. /li liProtect the privacy and security of guests and coworkers. /li liMaintain confidentiality of proprietary materials and information. /li liEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. /li liProtect company tools, equipment, machines, or other assets in accordance with company policies and procedures. /li liPerform other reasonable job duties as requested by Supervisors. /li /ul h3Guest Relations /h3 ul liAddress guests' service needs in a professional, positive, and timely manner.



/li liAssist other employees to ensure proper coverage and prompt guest service. /li liWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. /li liAnticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. /li liActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. /li liThank guests with genuine appreciation and provide a fond farewell. /li liEngage guests in conversation regarding their stay, property services, and area attractions/offerings. /li liProvide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). /li /ul h3Communication /h3 ul liSpeak to guests and co-workers using clear, appropriate and professional language. /li liProvide assistance to coworkers, ensuring they understand their tasks. /li liTalk with and listen to other employees to effectively exchange information. /li liAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. /li liDiscuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. /li liPrepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. /li liExchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). /li /ul h3Assists Management /h3 ul liServe as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. /li liAssign and ensure work tasks are completed on time and that they meet appropriate quality standards. /li liEnsure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. /li liEnsure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards). /li liEncourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. /li liAssist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). /li liAssist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. /li liListen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. /li liCoordinate tasks and work with other departments to ensure that the department runs efficiently. /li liCollaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.



/li liCoach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). /li liEnsure staff is working together as a team to ensure optimum service to guests. /li liCommunicate with guests, other employees, or departments to ensure guest needs are met. /li liInspect grooming and attire of staff, and rectify any deficiencies. /li /ul h3Working with Others /h3 ul liSupport all co-workers and treat them with dignity and respect. /li liHandle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. /li liDevelop and maintain positive and productive working relationships with other employees and departments. /li liPartner with and assist others to promote an environment of teamwork and achieve common goals. /li liActively listen to and consider the concerns of other employees, responding appropriately and effectively. /li /ul h3Quality Assurance/Quality Improvement /h3 ul liComply with quality assurance expectations and standards. /li liMonitor the performance of others to ensure adherence to quality expectations and standards. /li liIdentify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. /li /ul h3Opening /h3 ul liComplete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order. /li /ul h3Greeting and Seating /h3 ul liThank every guest upon departure, invite them to return, and wish them a fond farewell. /li /ul h3Closing /h3 ul liComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. /li /ul h3Education /h3 pHigh school diploma/G.E.D. equivalent /p h3Related Work Experience /h3 pAt least 2 years of related work experience /p h3Supervisory Experience /h3 pAt least 1 year of supervisory experience /p h3Connect your passions with a rewarding opportunity /h3 pYou’re a hospitality enthusiast.Join us and grow through opportunities to explore the business, opening yourself to various career options. /p h3What we offer /h3 ul liDiscounts on hotel rooms, gift shop items, food and beverage across the company. /li liLearning and development opportunities online, on the job and in class. /li liCharity events, Wellbeing activities through the TakeCare program. /li liExperienced management motivated and engaging colleagues /li liCanteen service and uniform /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pCombining timeless glamour with a vanguard spirit, St. Regis Hotels Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose, belongto an amazing globalteam, and become the best version of you. /p #J-18808-Ljbffr

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