The Product Quality Engineer acts as the vital link between field performance and product evolution. The role leverages real-world data, lessons learned, customer feedback, warranty information, and reliability analysis to improve product quality, manufacturing performance, and future product designs. The position leads structured problem-solving activities, drives robust Root Cause Analysis (RCA), and ensures corrective actions are effectively implemented to improve customer satisfaction and product reliability.

ESSENTIAL FUNCTIONS

- Analyze field, warranty, and customer quality data to identify performance trends, recurring failures, and improvement opportunities.

- Lead and facilitate 8D investigations for customer complaints, field failures, warranty claims, and recurring quality issues.

- Drive robust Root Cause Analysis utilizing 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, Kepner-Tregoe, and other structured methodologies.

- Coordinate containment, correction, corrective action, and preventive action activities across Engineering, Manufacturing, Suppliers, and Service.

- Validate root causes through testing, inspection, statistical analysis, and engineering evidence.

- Verify effectiveness of corrective actions and ensure sustainable implementation.

- Interface with factories to drive manufacturing improvements and deployment of lessons learned.

- Provide quality and reliability inputs into DVT, DFMEA, PFMEA, Control Plans, and product development activities.

- Define and lead Product Quality Plans including EOL testing and validation requirements.

- Monitor prototype builds, participate in approval processes, and report results.

- Partner with Supplier Quality Engineering and Procurement to improve supplier performance and reliability.

- Support development of quality processes, inspection plans, and Critical-to-Quality controls.

- Collect, analyze,



and report quality, reliability, warranty, and performance metrics.

- Lead reliability and field quality reviews and deploy lessons learned across the organization.

- Support End-to-End quality improvement projects.

REQUIRED SKILLS

- Advanced knowledge of 8D Problem Solving and CAPA methodologies.

- Strong Root Cause Analysis skills using 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, and evidence-based investigation techniques.

- Experience leading cross-functional investigations involving Engineering, Manufacturing, Suppliers, and Service teams.

- Strong analytical and statistical problem-solving capability.

- Working knowledge of DFMEA, PFMEA, Control Plans, SPC, MSA, and process capability tools.

- Experience using warranty, reliability, and field performance data to drive improvements.

- Ability to communicate effectively with all organizational levels.

- Knowledge of refrigeration, thermal management, HVAC, or related technologies preferred.

BASIC QUALIFICATIONS

- Bachelor's degree in Mechanical, Electrical, Industrial, Quality Engineering, or related technical field.

- 5+ years of experience in Quality Engineering, Manufacturing Engineering, Reliability Engineering, Product Engineering, or related functions.

- 3+ years of experience leading RCA, 8D investigations, and corrective action activities in a manufacturing environment.

- Experience working within ISO 9001 or equivalent quality management systems.

- Experience working in cross-functional teams.

PREFERRED QUALIFICATIONS

- 7+ years of quality, reliability, manufacturing, or product engineering experience.

- Six Sigma Green Belt, Black Belt, ASQ CQE, or equivalent certification.

- Experience with customer complaints, warranty analysis, and field reliability improvement programs.

- Experience within HVAC, thermal management, refrigeration, electromechanical equipment, or related industries.

📌 Quality Engineer - Vertiv (Friuli-Venezia Giulia)
🏢 Vertiv
📍 Friuli-Venezia Giulia