DEADLINE FOR APPLICATIONS 15 November 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP?
• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
•

We offer
an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: UN HUB Customer Service Officer TYPE OF CONTRACT: REG CST UNIT/DIVISION: Aviation Service / Supply Chain & Delivery DUTY STATION (City, Country): Rome, Italy DURATION: 11 months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: Within the framework of the Global Humanitarian Response Plan for the COVID-19 pandemic response, WFP offered long haul and regional passenger air transport services. The Aviation Service is required to build up on its COVID-19 response activities and design a web-based system on the UN Booking Hub web platform, to facilitate online services for WFP air operations, including a set of integrated solutions with Takeflite. ACCOUNTABILITIES/RESPONSIBILITIES: 1.
Report to the Head of Field Support and Projects Unit; 2.
Collate information and draft appropriate daily aviation operational updates. 3.
Maintain strong relationships with all relevant service's stakeholders to ensure latestinformation is available on relevant resources. 4.
Provide assistance to prepare accurate and timely internal reports. 5.




Review and update relevant guidelines for internal/external distribution. 6.
Maintain effective communiction system with the UN hub team. 7.
Review available information across various resources and ensure its coherence. 8.
Keep up to date on latest operational capabilities of aircraft, airports and handlers. 9.
Keep up to date on latest aircraft availability and airport and control authority procedures 10.
Support the Develoment of the Humanitarian Hub for UNHAS concept. 11.
Create and update SOPs and guidance documents. 12.
Support the development of functional work plans related to the design, developing andimplementation of the web-based system for WFP air operations on the UN Booking Hub webplatform, ensuring compliance with wider WFP policies, standards and strategies. 13.
Manage estimates, planning, and risk identification to ensure the project delivery for the WFPair operations, to agreed time, budget, scope and quality. 14.
Document and report any privacy incident. 15.
Escalate any challenging personal data protection and privacy issues to the GPO. 16.
Ensure that personal data protection and privacy related communications circulated by theGPO are appropriately disseminated in their respective AFOs. 17.
Perform other duties as required. DELIVERABLES AT THE END OF THE CONTRACT: In close collaboration with the Aviation Service team, contribute to the implementation of the global service provision. Have established good relationships and proactive coordination with service's stakeholders. Have provided good level of information management to all stakeholder’s and provided timely and accurate updates, with proper filed and documented performance reports. Have performed tasks at satisfactory level according to his/her supervisor. QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:
University degree with additional years of relevant work experience, desirable in airlines, ground handling agencies and/or aviation certified relevant training/courses, Commercial Pilot License, Navigator Licence, Air Traffic Control License or Flight Operations Officer License (or equivalent), Aeronautical Engineer or Maintenance Engineer License, and/or on customer service provision, Security and Safety risk management and/or compliance oversight tools and analysis.

Experience:
At least 5 years professional experience in commercial sector, desirable in the aviation industry or in the information management, compliance and/or security/safety analyst. Knowledge &

Skills:
Understanding of the international airlines operation architecture. Partnership and service mindset, integrity, result oriented, proactive engagement, gender and culturally sensitive. Demonstrated ability to work productively in high-pressure environments, to motivate a team,



maintain morale and deliver on objectives in difficult circumstances. Languages: Fluency (level C) in English language. Intermediate knowledge (level B) of second UN language. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected] NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once

your profile
is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application
- unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 Consultant Aviation (Roma)
🏢 World Food Programme
📍 Roma