As an Account Manager focused on strategic partnerships, you drive growth and value for CHEP’s customers in a B2B setting. You collaborate with cross-functional teams to shape account plans that cut costs, boost revenue, and advance sustainability. You will lead negotiations, monitor performance (including NPS), and foster long-term partnerships to enhance supply chains. This role offers international exposure, a hybrid work model, and a chance to make a tangible impact on global logistics and sustainability.
* Employee Assistance Programme (EAP)
* Option to participate in company share scheme
* Life Insurance
* Annual Premio of 15%
* Manage and develop strategic customer relationships aligned with growth objectives and satisfaction targets
* Collaborate with commercial leadership to create and implement strategic account plans focused on growth, cost reduction, and sustainability
* Lead contract negotiations and commercial tenders to secure favorable terms
* Conduct regular business reviews with customers to ensure audit plan compliance and maintain asset management records
* Monitor account performance metrics (including NPS) and develop action plans for improvement
* Build networks within customers’ organizations to drive strategic supply chain initiatives
* Identify and secure new business opportunities to maintain a robust sales pipeline
* Drive revenue retention and expansion through long-term partnerships and tailored solutions
* Experience in food/food processing/packaging/supply chain
* Track record of growing customer relationships and delivering commercial results
* Ability to influence stakeholders across cross-functional/matrix organizations
* Strong commercial acumen, negotiation, and solution-selling skills
* CRM experience (Salesforce or similar)
* Strong communication and presentation skills
* Italian and English proficiency (essential); additional European language desirable
* Building relationships
* Empathy
* Salesforce or similar CRM tools
* Data storytelling
* Digital Customer Solutions (DCS) #J-18808-Ljbffr
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