We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to give every customer a positive experience.
Key Responsibilities
- Handle inbound customer inquiries by phone and, where required, email
- Provide technical assistance with internet, television, mobile connectivity and account access
- Assist customers with billing, payments, subscriptions, orders and account-related questions
- Troubleshoot issues and provide clear, effective solutions
- Support sales activities, including cross-selling, upselling and contract renewals
- Handle customer retention requests and identify suitable solutions
- Maintain accurate customer records and document all interactions
- Meet individual and team targets, including customer satisfaction and resolution rates
- Work with colleagues to keep service quality high
Requirements
- Native or fluent Italian (minimum C1)
- English at B2 level or higher
- Previous experience in customer service, technical support or sales is an advantage
- Some specialised teams require at least 6 months of sales experience
- Strong verbal communication and active listening skills
- Good computer skills and familiarity with mobile devices
- Customer-oriented mindset and effective problem-solving skills
- Able to work rotating shifts and occasional weekends
- Willing to work on-site in Athens, Greece
What We Offer
- Competitive salary package
- Initial training to prepare you for the role
- Performance-based premio opportunities, where applicable
- Development in customer service, technical support and sales
- A multicultural, international working environment
- Professional development and contract extension opportunities
📌 Italian-Speaking Customer Service Agent- Relocation to Greece (Roma)
🏢 Savior Artigos Texteis
📍 Roma
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