Responsabilità

The FSE will perform complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at customer site in a timely and cost-effective manner.

Your Role and Responsibilities:

- Follow the assigned project during the production phases in the company Fab near Milano;

- Conduct site inspections and final testing to ensure construction compliance with plans and specifications in the production Fab prior shipment to customer site;

- Disassemble and reassemble the equipment for expedition and installation on customer site;

- Communicate with customer and prepare the on-site pre-installation activities;

- Install and qualify the equipment of assigned customer site in a timely and cost-effective manner to achieve tools sign off under supervision of your manager and/or senior peers at our key customer;

- Perform the basic operational and troubleshooting trainings for customer end users;

- Taking care of installation, acceptance and service reports and general documentations as required by the company and by the customer;

- Maintain accurate service logs and enter them in the database;

- Provide the needed remote and on-site troubleshooting support using advanced root cause finding methodologies;

- Provide the needed remote and on-site customer/service support during and after the warranty period covered by dedicated service contracts;

- Travel to assigned customer locations, managing to arrive in a timely manner based on customer location and issue;

- Provide excellent customer service,



listening carefully to customer concerns and addressing internally issues until customer is satisfied;

- Update and maintain assigned machines per dedicated specifications;

- Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools;

- Attend ongoing training events sponsored by company or tools manufacturers to stay up to date on the latest technology and repair options.

Requisiti

- High school technical diploma or equivalent (Electrical/ Mechanical/ Mechatronics);

- Good knowledge of the English language (written and spoken);

- Good communication and customer-focused mindset;

- Understanding of tools and technology needed to complete repairs (Technoprobe provides tools);

- Travel time availability 50% (per year), max. 1 month in a row;

- Team working with our service team to improve equipment performances;

- Ability to work productively with minimal supervision;

- Collaboration with our global sales, factory support and product technology teams;

- Communicate new requirements and challenges to our R&D; department;

- Good analytical abilities and experience with data analysis and MS Office software;

- Enthusiasm, strong motivation, sense of responsibility, spirit of initiative,time management, and problem-solving skills.

Preferred

- Three years’ experience in hardware support or repair work;

- Three or more years in a customer-facing role;

- Familiar with quality management and methods like FMEA, 8D-reports;

- Ideally experience of semiconductor industry and knowledge of semiconductor processes.

Retribuzione annua: 32.000€ - 40.000€

📌 Field Service Engineer (Osnago)
🏢 Technoprobe
📍 Osnago