Job Summary The Field Engineer (FE) provides functions associated with the installation, modification and ongoing service to a range of Carestream and third-party equipment in accordance with Field Procedures. On occasion, the person will also provide on-site training to customers on operating and maintenance tasks.

The person´s focus area will be to work with:

Digital Radiography (DR), Computed Radiography (CR) and Printers (DO) modalities and DR, CR, DO installations including responsibility for DR, CR & DO installation projects and the preventative maintenance.

The FE will be trained on all Carestream products.

Responsibilities

- Provides service support and guidance to customers on Carestream and OEM (Original Equipment Manufacturer) install base. Builds strong, professional customer relationships.
- Delivers precise and punctual reporting of paperwork to Carestream and OEMs.
- Provides Problem Management to ensure the thorough resolution of Customer issues. Follows logical troubleshooting steps, in accordance with approved service procedures, through to problem resolution.
- Demonstrates commitment to customer delight and exceeding customer’s expectations.
- Monitors and drives equipment performance. Highlights problem equipment and develops action plan in conjunction with local and Regional specialists.
- Works with Sales and Service Sales Specialists to keep up to date with new developments.
- Accurately maintains and monitors parts inventory in line with current directives.
- Ensures Service call activities are maximized in conjunction with cost control (return visits, same day fix, call duration).
- Takes responsibility for communicating effectively with the customer on service call progress.




- Undertakes or identifies projects that have a positive impact on the business.
- Has a proactive approach on issues that might arise.
- Is willing to establish effective relationships and collaborations within service and with other departments within Carestream to address key business issues and opportunities.

Requirements

Competencies

- Self-motivated, task-forced team player who is flexible to work in a changing environment
- Excellent skills in time planning and organizing work and projects.
- Self-driven, focused and a person who is persistent in achieving the goals set.
- Highly professional and knowledgeable approach to solving customer problems.
- Excellent listening skills and strong ability to understand customers´ problems and translate them into solutions.
- Excellent customer focus and ability to communicate with all levels of customers and liaise effectively with support functions.
- Committed to providing a high level of technical support and ownership of problems to external and internal customers.
- Proven documentation skills and ability to produce precise reports as necessary.
- Excellent Italian
- Good knowledge of English written and oral skills.
- Ability to travel

Skills and Experience

- Bachelor’s degree from Polytechnic University or equivalent education/previous experience.
- Previous practical experience within electrical and mechanical area.
- Previous practical work experience from large systems installations and maintenance is a vantaggi.
- Strong analytical and troubleshooting skills.
- Basic Microsoft Windows platforms knowledge.
- Basic PC software knowledge
- Previous experience from hospital environment
- Previous knowledge and understanding of digital X-ray equipment

📌 Field Engineer (Friuli-Venezia Giulia)
🏢 Carestream Healthcare International
📍 Friuli-Venezia Giulia